- Order Monitoring & Processing: Monitor, receive, and process Purchase Orders (PO) and Sales Orders (SO) from Modern Trade customers on a regular basis to ensure timely fulfillment and prevent outstanding or expired orders.
- Stock Fulfillment Coordination: Coordinate closely with Warehouse, Logistics, and Inventory Control teams to ensure product availability meets the quantity and SKU requirements stated in each PO.
- Delivery Management (OTIF): Monitor and ensure deliveries are completed On Time and In Full (OTIF) according to agreed schedules, quantities, and requirements to Distribution Centers (DC) or retail outlets.
- Complaint & Return/Reject Management: Handle and resolve operational issues related to delivery rejections, returns, and product-related issues, including NED (Not Expired Date) product requirements, in coordination with relevant internal and external parties.
- Service Level Reconciliation & Analysis: Calculate, analyze, and report Service Level (SL) performance periodically. Identify root causes of service level gaps, such as stockouts, delivery delays, or logistics constraints, and coordinate corrective actions.
- Buyer/Merchandiser Communication: Maintain effective communication and collaboration with Key Account Management, Logistics, Buyers, and Merchandisers from Modern Trade customers to ensure smooth order fulfillment and delivery processes.
- Operational Issue Resolution: Proactively identify potential order fulfillment and delivery issues and coordinate with relevant stakeholders to ensure timely resolution and minimize service level impact.
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