A leading and growing company in Latin America is seeking:
Brokerage Applications Support Specialist
Key Responsibilities
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Deliver remote, telephone, and scheduled onsite application support.
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Troubleshoot incidents involving applications, system access, and connectivity.
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Register, manage, and follow up on incidents and service requests through approved ITSM platforms.
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Escalate complex technical or functional issues to appropriate support groups.
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Identify recurring issues and operational risks, and maintain troubleshooting documentation, logs, and knowledge articles.
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Collect, document, and organize evidence for technical investigations.
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Participate in application validation related to fixes, patches, upgrades, and approved changes.
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Coordinate communication during critical incidents within the established support window.
Required Experience
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1–3 years of experience in Help Desk, Service Desk, Technical Support, or Application Support.
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Experience providing remote and telephone-based support.
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Familiarity with incident management and troubleshooting processes.
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Experience with ticketing or ITSM platforms preferred.
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Experience supporting business-critical applications desirable.
Technical Knowledge
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Customs entry processing applications, preferably Slamnet.
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Windows operating systems; Microsoft Office; remote support tools.
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Incident management and troubleshooting methodologies.
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Enterprise brokerage applications and supporting technologies.
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Basic understanding of application connectivity, system access, and infrastructure-related incidents.
Business Knowledge
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Basic understanding of international trade.
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Familiarity with customs brokerage, import/export processes, and customs entry processing workflows.
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Knowledge of logistics and supply chain operations preferred.
Position Requirements
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Bachelor’s degree or technical qualification in Information Technology, Computer Science, Information Systems, or a related field.
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English proficiency at B1–B2 level (CEFR), with conversational skills sufficient to communicate with international teams, participate in support calls, and coordinate incident resolution in English.
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Ability to work an assigned staggered schedule within the established support coverage window.
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Ability to attend the designated airport operations office onsite once per week.
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Advanced conversational English (will be assessed during the interview process).
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Work arrangement: Hybrid — mandatory onsite attendance once weekly.
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Location: City metropolitan area: Felipe Ángeles International Airport (AIFA)
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Salary: MXN $65,000 gross per month.
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Benefits: Excellent benefits package, including benefits above the statutory minimum.
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