CORRECTION - Business Analyst - Professional Officer 18 (Temporary Full-Time) - Patient Flow and System Utilization - 175311

CORRECTION

Open to the Public

Business Analyst

(Professional Officer 18)

Health PEI

Location: 16 Garfield Street, Charlottetown

Temporary Full-Time (UPSE) Position

Commencing Immediately for 2 years

Preference to Members of UPSE Health Bargaining Unit of Health PEI

First Preference Work Unit, Second Preference Work Site

Are you ready to make meaningful connections and drive impact in a growing healthcare organization? At Health PEI, we offer more than a job - we’re inviting you to join a dynamic workplace committed to creating meaningful changes. From hospitals to community care and beyond, you’ll play a pivotal role in attracting top-tier health professionals and building a workforce that supports the evolving needs of Prince Edward Island. With access to training and development resources, leadership opportunities, and a collaborative environment, this is your chance to thrive while making a real difference in the lives of others. If you’re passionate about shaping the future of healthcare, we want to hear from you.

Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

Business Analyst (BA) is responsible for analyzing current and future business processes, gathering and documenting requirements, facilitating stakeholder engagement, and supporting the design, implementation, and optimization of eReferral, Central Intake, and Waitlist Management solutions. The BA acts as the liaison between clinical, operational, administrative, and technical stakeholders to ensure the solution meets business needs and improves patient access, referral management, and waitlist performance. The position will lead the development of policies, protocols and Standard Operating Procedures (SOPs) for ereferral, central intake and waitlist management, this will be an inclusive process from researching best practices through to evaluation, in line with participating departmental policies and professional regulations/standards of contributing registered professionals (i.e., Nursing, Allied Health, Physicians etc.). The Analyst will establish working groups and work plans for new The teams being onboarded and for those needing quality improvement plans to comply with policy, protocols and SOPs. The Business analyst provides leadership and guidance to program evaluation for both the program area of new teams being onboarded and of the Provincial eReferral Redesign project itself. The role works closely with project managers, clinical leaders, physicians, change management teams, vendors, information technology teams, and operational leaders throughout the project.

Duties will include:

• Carry out policy and standards development including identifying need, conducting research, exploring design options to assist with compliance, proposing plan/approach, consulting and receiving feedback, securing approval, determining how to evaluate and developing evaluation plan and review schedule.
• Conduct research on best practices and established policies, protocols and SOPs from other Jurisdictions
• Engage with program staff on the development of policy/protocol/SOPs in order to make informed Decisions
• Consult and liaise with other jurisdictions.
• Communicate new and revised policies/protocols/SOPs to team members, affected program area staff and clinical leads.
• Serve as the subject matter expert (SME) in this area for various trainers, educators and program leads.
• Fostering an environment of change in order to:

• Lead the bridging of new documentation policies, protocols and SOPs from paper based to electronic
• Lead team members in their understanding of the reasoning behind new policies, protocols and SOPs

• Work collaboratively with program staff from various teams and departments within HPEI Develop work plans for the program steering committee, working groups, etc. for continuous policy and SOPs development/improvement and when onboarding new users
• Ensure workplans are in line with overall program objectives and priorities of the steering/operations committee
• Support the development of communications activities and products that increase awareness and knowledge of development project/activities
• Develop effective mechanisms for sharing and disseminating information among key stakeholders Provide for and/or arrange information sessions and conduct focus groups as required for design decisions
• Draft appropriate documents such as briefing notes for information updates, memorandums, project plans, status, etc.
• Develop and conduct presentations and/or facilitate workshops on project activities for various audiences
• Effectively report and communicate information to support evidenced based decision making
• Analyze operational and referral data and facilitate prioritization of areas requiring more analysis
• Facilitate prioritization of areas requiring project-based interventions
• Work collaboratively with the System Utilization and Health Information to define, collect and analyze evaluation metrics, validate data quality and reporting requirements
• Establish and execute a plan to facilitate ongoing evaluation, seek feedback from key groups and approval from Steering/Operations Committee(s) and implement plan
• Review and consolidate information on best practices and standards and assess program performance in relation to benchmarks related to Access targets, wait times, referral processing, capacity utilization and demand management.
• Lead the development of evaluation frameworks as requested or needed for each program area being onboarded
• Analyze information and trends to identify potential root causes for issues identified within the Provincial eReferral Redesign program
• Play a leadership role in the formal evaluation process and ongoing monitoring, including supporting both internal and external evaluation efforts – this would include chairing and coordinating an evaluation working group, or the possibility of preparing for and selecting vendor(s) to do so; facilitating evaluation capacity building at the local level, working closely with the vendor team lead and others to develop an approach to evaluation and data collection; work alongside the vendor to ensure knowledge translation, providing local expertise
• Lead focus groups or collect survey data as needed to support evaluation – can be either of a group onboarded to the Provincial Program or of the users of the program itself
• Support Steering/Operations committee to prioritize recommendations from evaluation reports
• Carry out ongoing evaluation projects as prioritized by Steering/Operations committee
• Align resources such as forms and data collection tools essential to evaluation
• Provide advice to relevant Program leads, Managers and Directors on program performance and evaluation findings, including recommendations for program changes, based on evidence

Minimum Qualifications:

• A Master’s degree in Business or Social Sciences or related fields or a Bachelor’s degree with supplementary training in evaluation
• Training or coursework in evaluation and/or policy development is required
• Considerable experience in the following areas:

• Leading and facilitating groups
• Experience communicating with partners and/or stakeholders on initiatives
• Project leadership, including committee participation, team environments and working with groups to analyze complex issues
• Conducting research and analysis and devising options and recommendations in respect of findings
• Experience writing standards, policy, research or other processes and training documents
• Strategic planning and evaluation within a complex work environment
• Program evaluation

• Excellent Skills and knowledge in the following areas:

• Balancing the needs of a provincial IT system and customizing program designs and not impacting standards
• Strong interpersonal skills and demonstrated ability to deal effectively with conflict
• Strong oral and written skills
• Openness to learning new emerging technologies

• Experience working in a healthcare environment
• Experience working with electronic documentation systems

Other Qualifications:

• Change Management training is considered an asset
• Training in project management is considered an asset

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. The successful candidate will be the only individual receiving written notification of competition results. The "Notification of Successful Candidates" list posted on the Employment Opportunity board will serve to inform all other applicants of competition results.

Successful applicants are expected to complete the term of temporary assignment unless appointed to a permanent position.

Please Note: Subsequent vacancies within the same work unit resulting from the application of Article 31. 01 shall be filled in accordance with Article 31.02 based on applications received.

Please Note: Preference will be given to Members of the UPSE Health Bargaining Unit in accordance with Article 30.01 of the Collective Agreement.

Salary Range: $37.34 - $46.70 per hour

Bi-Weekly Hours: 75 Hours Bi-Weekly / Monday-Friday

Posting ID: 175311-1026GSTI

Closing Date: Tuesday November 3, 2026 at 4:00pm

Where possible, submitting an electronic resume or job application is preferred. Otherwise, applications may be submitted by mail to the PEI Public Service Commission at either P.O. Box 2000, Charlottetown, PE C1A 7N8, or c/o ACCESS PEI/ACCÈS Î.-P.-É., 120 Heather Moyse Drive, Summerside, PE C1N 5L2. Applications may also be sent by fax to (902) 368-4383 or (902) 888-8083. As receipt of faxed applications cannot be guaranteed, applicants are encouraged to confirm receipt by telephone or in person prior to the closing date. Please ensure the appropriate Job Posting ID number is included on all application materials. Applications may be submitted online, and application forms may be obtained at www.jobspei.ca, any ACCESS PEI/ACCÈS Î.-P.-É. location, PEI Government office, Regional Services Centre, or by telephone at (902) 368-4080 or (902) 888-8013.

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