Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
Who we are looking for
Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:
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High IQ, energy, and agency.
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Extreme autonomy and ownership.
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The ability to move fast, experiment constantly, and learn even faster.
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Resilience under pressure and readiness for an always-on environment.
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A balance of empathy, judgment, and community intuition.
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The drive to raise the standard for the entire team, not just yourself.
What you will work on
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Responding to user questions quickly, clearly, and accurately.
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Solving product-related issues and guiding users through steps with clarity and empathy.
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Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
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Following internal policies and using automation tools to keep response times fast.
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Maintaining a professional, friendly, and helpful tone in every interaction.
Your must haves
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Excellent written English (C1).
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Experience in customer support, moderation, or live chat (1+ year must-have).
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Strong communication skills and ability to stay calm under pressure.
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Fast learner: you can quickly understand new tools, products, and workflows.
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Attention to detail and reliability in handling multiple conversations at once.
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A-player mindset: ownership, consistency, and a desire to make users happy.
Nice to haves
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Experience in tech, SaaS, or AI-related products.
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Familiarity with Zendesk, Intercom, or other support systems.
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Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
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Previous work in a startup or high-speed environment.
The deal
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Competitive salary in USD, reviewed as you grow;
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On-site role in our Almaty office;
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Access to Higgsfield products and the AI tools we use internally;
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Breakfast, lunch and good coffee on us;
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Full-time position with high ownership and growth potential.
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