JOB PURPOSE
Your role
The HR and Payroll Manager oversees the full range of human resources and payroll operations across the hospitality business, ensuring compliance with employment legislation, accurate and timely payroll processing, and effective people management. The role supports recruitment, employee relations, staff development, performance management and workforce planning, while maintaining a positive, professional and service-focused working environment.
Working closely with senior management and operational leads, you will ensure that HR policies and procedures are consistently implemented, staffing levels meet operational requirements, and employees are paid accurately and on time. You will also manage employee records, attendance, leave, payroll reporting and statutory deductions, while ensuring compliance with applicable employment, tax, pension and data protection requirements, and play a key role in supporting employee engagement, operational efficiency, cost control and the overall success of the business.
KEY RESPONSIBILITIES
What you’ll be doing
Human resources management
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Implement HR policies and procedures.
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Oversee recruitment, onboarding and offboarding.
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Manage employee relations, grievances and disciplinary matters.
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Maintain confidential employee records.
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Coordinate performance reviews, staff development and workforce planning.
Payroll management and cost control
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Ensure accurate and timely payroll processing, including attendance, overtime, tips, service charges, deductions and benefits.
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Manage tax, pension and statutory payments, ensuring compliance with relevant regulations.
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Reconcile payroll, prepare management reports, and monitor labour costs and turnover.
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Support payroll budgeting, salary reviews and cost-saving initiatives.
Employment law and compliance
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Ensure compliance with employment, payroll and data protection legislation.
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Maintain contracts and right-to-work records.
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Monitor legislative changes and support audits.
Recruitment and workforce planning
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Coordinate recruitment, interviews and job offers.
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Plan staffing requirements with the operational lead.
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Monitor vacancies, turnover and recruitment costs.
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Improve employee retention.
Attendance, leave and shift management
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Monitor attendance, working hours and overtime.
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Manage annual leave, sickness and absences.
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Ensure accurate timesheets and payroll records.
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Support shift planning and staffing coverage.
Employee relations and wellbeing
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Address employee queries and workplace concerns.
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Manage grievances, disciplinary procedures and performance issues.
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Promote staff wellbeing and engagement.
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Conduct exit interviews and review feedback.
Training and development
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Identify training needs and coordinate inductions.
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Ensure mandatory training completion and maintain records.
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Support career development and succession planning.
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Coordinate role-appropriate food hygiene and allergen awareness training with operational leads, maintain training records and follow up outstanding requirements.
Hospitality operations support
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Advise operational managers on HR matters.
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Align staffing with service and business needs.
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Coordinate seasonal, peak-period, casual and temporary staffing.
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Support workplace health and safety compliance.
HR systems and process improvement
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Manage HR and payroll systems and data accuracy.
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Improve processes and operational efficiency.
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Liaise with payroll providers and external advisers.
How success is measured
Your performance will be assessed against a set of KPIs, which will be communicated upon commencement of employment. These may include recruitment efficiency, employee retention, payroll accuracy, regulatory compliance, labour cost control and overall HR operational effectiveness.
If you are interested in applying for this role, please send your CV along with a brief explanation of your reasons for interest to:
jobs@ellekayhospitality.co.uk
Pay: From £40,000.00 per year
Work Location: In person
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