Job Overview
We are looking for a skilled Technical Support Engineer with 2–4 years of experience in VoIP technologies. The candidate should have a good understanding of SIP protocols, Asterisk, FreeSWITCH, Linux and networking concepts. The role involves troubleshooting VoIP-related issues, providing technical support, and ensuring smooth communication services for clients.
Key Responsibilities
- Provide technical support and troubleshooting for VoIP-related issues.
- Diagnose and resolve SIP registration, call connectivity, call routing and audio-quality issues.
- Monitor and troubleshoot Asterisk and FreeSWITCH-based VoIP systems.
- Analyze SIP logs and call flows to identify technical issues.
- Troubleshoot RTP, UDP, TCP/IP and network-related problems.
- Work with Linux-based servers and perform basic system administration.
- Handle technical support tickets and ensure timely issue resolution.
- Coordinate with development and engineering teams to resolve complex issues.
- Provide technical assistance to international clients.
Required Skills & Qualifications
- 2–4 years of experience in Technical Support, preferably in VoIP/Telecom.
- Good knowledge of SIP protocols and VoIP architecture.
- Hands-on experience with Asterisk and/or FreeSWITCH.
- Strong understanding of Linux commands and troubleshooting.
- Knowledge of networking concepts, including TCP/IP, UDP, RTP and DNS.
- Experience with SIP debugging, call-flow analysis and troubleshooting.
- Familiarity with Wireshark, SIP logs and packet analysis tools.
- Good analytical, communication and problem-solving skills.
Preferred Skills
- Experience with OpenSIPS or Kamailio.
- Knowledge of VoIP gateways, SIP trunks and SBC.
- Experience handling international clients and technical support tickets.
Location :- Ahmedabad
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