Roles and RESPONSIBILITIES
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Building and maintaining an accurate and up to date carrier inventory
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Define relevant governance and processes covering key aspects of carrier
management such as service/performance tracking, contract management, third
party management
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Ensuring and evidencing carrier compliance to HSBC requirements
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Work with internal HSBC finance/procurement teams to ensure optimal commercial
terms for the bank
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Build strong and effective relationships with third party carriers
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Participate in contractual discussions/renewals or market evaluations/RFP’s
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Ensure management have visibility of carrier performance covering all key metrics
SKILLS & EXPERIENCE REQUIRED
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Telecoms infrastructure and services in a large, global organisation
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Industry standard carrier services and infrastructure/circuits
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Experience of managing complex IT infrastructure in highly regulated environments
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Experience of working in Financial Services/Banking preferred
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Experience of managing third party vendor/suppliers essential
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Strong commercial acumen essential
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Positive and professional attitude, team player, flexible and adaptable, open to
change(s)
- Ability to communicate technical subject matter to non-technical stakeholders
INTERNAL• Previous experience of delivering an excellent customer service
- Ability to quickly develop good working relationships with stakeholders
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