- Oversee daily spa operations to ensure smooth and efficient service.
- Manage, supervise, and motivate the spa team to maintain high service standards.
- Ensure guest satisfaction by providing excellent and personalized service.
- Handle guest complaints and resolve issues professionally.
- Monitor spa bookings, treatment schedules, inventory, and product supplies.
- Ensure the cleanliness, hygiene, and maintenance of all spa facilities and equipment.
- Develop strategies to increase spa revenue and achieve sales targets.
- Promote spa treatments, packages, and products to guests.
- Prepare operational reports, staff schedules, and performance evaluations.
- Ensure all team members follow company SOPs, service standards, and health and safety procedures.
Work Location: In person
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