- Welcome and greet guests warmly and professionally upon arrival.
- Handle spa reservations, bookings, and appointment schedules.
- Provide information about spa treatments, services, packages, and prices.
- Assist guests with check-in and check-out procedures.
- Handle phone calls, messages, and guest inquiries promptly.
- Process payments and maintain accurate daily transaction records.
- Coordinate with Spa Therapists and the Spa Manager to ensure smooth operations.
- Maintain the cleanliness, tidiness, and organization of the reception area.
- Handle guest complaints and requests professionally.
- Promote spa treatments, packages, and products to increase sales.
- Follow company SOPs and maintain high standards of guest service.
Work Location: In person
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