Our Client is looking for a Spa Receptionist to join their team.
Location: Franschhoek
Spa Receptionist – Luxury Hospitality
- A prestigious luxury hospitality establishment offering sophisticated escapes and unique guest experiences is seeking a positive, vibrant, and energetic Spa Receptionist.
- The Spa Receptionist will be the first point of contact for spa guests and play an integral role in creating an exceptional spa experience. The position requires a warm, professional, and welcoming approach while managing reception duties, spa bookings, guest enquiries, and administrative responsibilities.
Main Responsibilities
- Create a relaxing and welcoming atmosphere at the spa reception.
- Assist guests with enquiries regarding spa treatments, facilities, products, and services.
- Provide accurate information regarding treatment durations, prices, and availability.
- Handle guest complaints and concerns professionally, escalating matters to the Spa Manager or Spa Operator when required.
- Manage spa bookings, reservations, and appointments accurately and efficiently.
- Answer telephone calls, emails, and guest enquiries promptly.
- Confirm appointments and communicate any changes or cancellations to guests and therapists.
- Coordinate treatment schedules to ensure efficient utilisation of therapists and spa facilities.
- Maintain accurate booking records and guest information.
- Assist with walk-in bookings and accommodate guest requests whenever possible.
- Process guest payments, invoices, and spa transactions accurately.
- Manage daily cash-ups and reconcile reception transactions according to company procedures.
- Maintain accurate records of bookings, payments, cancellations, and guest preferences.
- Assist with daily reports and administrative requirements.
- Promote spa treatments, packages, and retail products.
- Provide knowledgeable recommendations regarding spa products and treatments.
- Process retail sales accurately and ensure products are attractively presented.
- Identify opportunities to enhance guest experiences and increase spa revenue.
- Maintain a professional appearance and adhere to uniform and grooming standards.
- Ensure spa brochures, treatment menus, and promotional materials are available and up to date.
- Report maintenance issues, equipment concerns, and operational irregularities promptly.
Experience and Skills
- Minimum of 2 years' experience in a 5-star spa, wellness, or luxury hospitality environment.
- Experience in guest reservations, scheduling, POS systems, and cash-ups.
- Exceptional organisational skills and confidence in managing a busy appointment diary.
- Excellent verbal and written communication skills.
- Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
- Strong attention to detail.
- Excellent customer service and interpersonal skills.
Minimum Requirements
- Matric Certificate.
- Somatology, Beauty Therapy, or Spa Therapy qualification, or previous treatment room experience.
- Flexibility to work shifts, including weekends and public holidays.
- Preference will be given to candidates residing in Franschhoek and surrounding areas.
Ideal Candidate
- A friendly, well-presented, service-driven professional with a passion for luxury hospitality, exceptional guest experiences, and wellness services.
Desired Skills:
- Spa Receptionist
- Spa Coordinator
- Spa Administrator
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