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Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.
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Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.
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Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.
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Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.
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Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.
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Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.
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Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.
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Track and document project progress, ensuring deliverables align with scope and client expectations.
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Proven experience with monday.com, including advanced workflow design, automations, and integrations.
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3+ years of project management, implementation, or consulting experience in a client-facing role.
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Experience providing training and creating documentation for end-users.
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Familiarity with related platforms (e.g., make.com, Zapier) is a plus.
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Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.
-
Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.
-
Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.
-
Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.
-
Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.
-
Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.
-
Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.
-
Track and document project progress, ensuring deliverables align with scope and client expectations.
-
Strong ability to manage multiple client accounts and prioritize effectively.
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Exceptional problem-solving skills and a proactive approach to challenges.
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Excellent communication skills, both written and verbal.
Oportunidad de crecimiento con un equipo multinivel
Vacaciones y feriados
Flexibilidad y autonomía
Pago USD
Trabajo remoto - Latam
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