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Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
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At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
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Minimum of 1 year of hands-on experience with monday.com.
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Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
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Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
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Excellent internal communication skills and a customer-oriented personality.
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Experience with Zapier or Make.com is a plus.
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Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.
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Ideal Experience (Not Required but Preferred): Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.
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Workflow Design and Building:
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Collaborate with Implementation Managers to help manage and build 10+ monday.com clients per week.
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Identify and eliminate isolation, inefficiencies, redundancies, and work silos within client processes.
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Act as the primary point of contact and build strong client relationships.
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Excellent note-taking of each call, action item and follow-up Customer Service and Training:
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Provide excellent customer service through various channels, including email, video calls, and in-person meetings.
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Subject Matter Expert
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Collaborate with Implementation Managers to design and build out clients' workflows on monday.com
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Research best practices among monday.com through apps marketplace, internal monday.com and external tools through third-party APIs
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Process Improvement:
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Collaborate with clients and the internal team to implement useful integrations and automations to optimize workflows.
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Assist clients in developing and refining their processes and procedures for maximum efficiency.
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Be process improvement-oriented to drive client success.
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Technical Proficiency:
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Be technically savvy and able to understand and troubleshoot technical issues.
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Time Management:
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Exhibit excellent time management skills to prioritize urgent and important tasks effectively.
Oportunidad de crecimiento con un equipo multinivel
Vacaciones y feriados
Flexibilidad y autonomía
Pago USD
Trabajo remoto
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