Regional Operations Manager
Contract: Government
Location: Birmingham (mobile role covering the Midlands)
Hours of work: 40
Contract Type: Permanent
We are seeking a Regional Operations Manager to oversee the delivery of Facilities Management services across a portfolio of government sites within the West region.
The role is responsible for ensuring the effective operational delivery of both hard and soft FM services across a geographically dispersed estate.
Job Description
We are looking for a candidate with a strong Facilities Management background who can build long-term client relationships, lead operational teams, and maintain high service standards.
The successful candidate will play a key role in delivering contractual requirements, driving performance, and creating a positive, collaborative working environment.
Key Responsibilities
- Manage the day-to-day operational delivery of FM services across the region.
- Oversee both hard and soft Facilities Management service lines.
- Ensure contractual obligations are met and services achieve agreed SLAs.
- Act as the primary point of contact for clients and manage ongoing stakeholder relationships.
- Manage service delivery across a varied estate including offices, warehouses, and port cabins.
- Monitor and drive operational performance across multiple sites within the region.
- Hold budgetary and P&L responsibility, ensuring commercial performance is maintained.
- Provide oversight of key-holding and security-related activities where required, while ensuring effective service delivery across government environments.
Professional and Personal Competencies/Qualifications
- Strong operational Facilities Management experience.
- Experience managing a regional or multi-site portfolio.
- Proven experience overseeing both hard and soft FM services.
- Strong client and stakeholder management skills.
- Experience working to contractual SLAs and service standards.
- Budgetary and P&L management responsibility.
- Strong commercial awareness.
- Experience coordinating multiple service lines and operational teams.
- Ability to operate effectively across a geographically dispersed estate.
- Confidence working within a complex client environment.
- Full UK driving licence required (car/car allowance provided).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
To find out more about what we do go here - https://www.uk.issworld.com/
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