Role: The IT Support Specialist provides primary support for the installation and maintenance of corporate and remote PC equipment and related software. The incumbent assists in the maintenance of corporate network components and works with the IT Director to help ensure the effective operation of our corporate systems.
Essential Functions & Responsibilities: Responsible for the installation, repair and maintenance of corporate workstations, hardware, and software. Responsible for the installation, upgrading and configuration of corporate operation systems and application programs.
Manage IT assets, inventory, documentation and related supplies.
Coordinate with technology vendors and service providers. Assist with IT projects and general technology operations.
Provide friendly, professional and accurate service, training, and support to all employees.
Performs other job-related duties as assigned.
Completes all training as assigned and monitors industry trends, emerging technologies, and competitive landscapes to identify new opportunities for learning and growth.
Performance Measurements: 1. Develop, maintain, and demonstrate a working knowledge of hardware, operating systems, and network concepts. 2. Maintain a solid understanding of credit union systems. 3. Monitor and make the required updates and modifications to keep the credit union system current with new technological changes. 4. Ensure good technical troubleshooting skills and moderate ability to grasp the more technical aspects of networks and systems. 5. Keep management informed of key operation issues affecting credit union systems.
Knowledge and Skills: Experience: One to three years of similar or related experience.
Education: Associates degree or related experience in lieu of degree.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills: Physical Requirements: Ability to diagnose and troubleshoot problems. Must be able to install, troubleshoot, and support personal computers, network and data communications software and hardware. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Climbing, pushing, pulling, reaching, and lifting up to 50 pounds could be required at times.
Work Environment: On site, 40 hours per week. This role may occasionally require work outside of standard business hours, including overtime, evenings, and weekends.
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