JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
This role is the face and voice of Floreat Forum, dealing with customers, contractors, retailers and staff members. Our ideal candidate will be a people person who can multitask, be calm in the face of conflicting priorities, and enjoys a varied work load.
Key Responsibilities include:
Administration & Reception
Ensure Reception Switchboard is manned at all times and calls answered promptly with a high level of customer service demonstrated at all times
Attend to any customers and contractors that enter the Reception area with a high level of customer service demonstrated at all times
General administrative duties as specified by the Portfolio Manager & Retail Manager
Maintain and update all Shopping Centre registers – Tenant Phone List, Tenant after Hours Contact List, Tenant Insurance, Bank Guarantee, Contractors List, Public Liability Register and any other specified by the Portfolio Manager & Retail Manager
Maintain and update the archive management system
Maintain lost and found register and manage process
Ensure the Reception Area, Utilities Area, Boardroom and general office areas are kept clean at all times.
Manage bookings for customers services, wheelchair and mobility
Maintain office stationery and order as necessary.
Marketing Administrative Tasks
Assist with collecting and entering sales figures from tenants on a monthly basis.
Assist with collecting and entering traffic figures on a daily basis
Enter community bookings on the SML run sheet
Manage community notice board and update on a weekly basis.
Assist with all marketing activations
General
Take advantage of all training provisions provided by JLL and enhance your professional skills within the company if desired
Assist in Emergency Management at any given time
Hold a high level of confidentiality at all times for all management issues
Any other duties as specified by the Portfolio Manager.
Sounds like you? This is what we're looking for:
Proven experience in an administrative, receptionist, or customer service role
Excellent verbal and written communication skills with a strong customer service orientation
High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong organizational skills with meticulous attention to detail and accuracy
Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment
Professional presentation and demeanor at all times
Previous experience in retail property management, shopping centre operations, or commercial real estate (preferred)
Familiarity with tenant coordination, contractor management, or property administration processes (preferred)
Understanding of financial documents such as invoices, bank guarantees, and insurance certificates (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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