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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
Director, Channel Programs & Enablement Responsibilities
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Responsible for the design, build, and management of partner programs that support Kong's channel business.
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Develop partner program collateral, documentation, and onboarding tools to enhance the overall partner experience and communicate program details to partners
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Develop the partner portal, leveraging Salesforce (SFDC) and a partner relationship management (PRM) system, working with Marketing and Channel Operations
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Manage and administer the partner portal to create an engaging platform for partners to interact with Kong (lead registration, opportunity tracking, commissions, etc.)
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Work with Channel Operations/IT to implement channel strategy, data/reporting, system workflows, and overall operational governance for the program
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Design the Channel Enablement certification and badge model; work closely with Channel Marketing, Channel Services, Customer Success, and Sales Enablement on partner enablement tools/training, and implement them as part of the overall program
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Manage and administer partner agreements and partner contracting, in coordination with Legal
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Communicate channel programs, strategies, events, and updates internally to drive alignment throughout the business
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Work cross-functionally with Marketing, Product, Legal, and Finance to continue to implement and grow partner programs, and ensure alignment across the business
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Work with partners to solicit feedback on existing programs/processes and implement changes (e.g., Partner Advisory Councils, via channel teams)
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Build a team to effectively manage channel programs, enablement, the partner portal, communications, and MDF/incentive management
Director, Channel Programs & Enablement Requirements
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Prior experience building and running partner programs, channel enablement, channel marketing, and/or channel development in the technology or services space
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Thrives in a fast-paced, ever-changing environment
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Problem solver and self-motivated
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Exceptional oral and written communication and presentation skills
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Strong interpersonal skills
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Ability to conceptualize and sell ideas internally
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Excellent time-management and multi-tasking abilities
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Innovation and the ability to build consensus
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Works extremely well as a member of a team, but also excels as an individual contributor
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Shares Kong's values and works in accordance with them
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Prior leadership experience appropriate to a director-level role at Kong
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Ability to travel if needed and comply with the company's travel policy
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About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
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