Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What You’ll Do:
- Own and manage the renewal process for an assigned portfolio of customers.
- Engage with customers before their renewal date to discuss contract terms value realization and future needs.
- Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
- Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
- Proactively identify and address at-risk renewals developing strategies to mitigate churn.
- Negotiate contract terms and pricing to ensure a win-win outcome.
- Identify and pursue upsell and cross-sell opportunities during the renewal process.
- Provide feedback to management on trends challenges and areas for process improvement.
What You’ll Bring:
- Experience in account management renewals or customer success in a SaaS or technology environment.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Strong communication and negotiation skills with a customer-centric approach.
- Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
- Analytical mindset with the ability to interpret customer health data and usage metrics.
- Team players with the ability to collaborate across departments and work independently.
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About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
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