Sales & Operations Manager
Salary: £32,400–£45,000 per year, depending on experience
Job Type: Full-time, Permanent
Location: Norwich, Norfolk (Office-based)
About Us
Door Supplies Online is a fast-growing UK supplier specialising in doors, flooring, ironmongery and home improvement accessories.
As part of an expanding group of companies operating across the home improvement and construction sectors, we offer exciting opportunities for professional development and career progression.
We pride ourselves on creating a friendly, supportive and ambitious working environment, and we're looking for an experienced Sales & Operations Manager to help take our business to the next level.
About the Role
We are seeking a motivated, commercially minded Sales & Operations Manager to oversee our day-to-day sales operations, lead our existing team of employees and identify opportunities to improve business performance.
You will work closely with senior management to drive sales growth, monitor KPIs, improve internal processes and ensure the team consistently delivers excellent customer service.
This is a hands-on leadership role suited to someone who enjoys taking ownership, developing people and making a measurable impact within a growing business.
A significant part of this role will also involve actively supporting our sales operations, including handling customer enquiries via telephone and email, managing out-of-stock orders and working proactively with customers to find suitable solutions, retain orders and minimise cancellations.
Key Responsibilities
Sales Team Management
- Lead, motivate and support a team of approximately five sales employees.
- Set individual and team targets, monitor performance and provide regular coaching.
- Conduct team meetings, performance reviews and support staff development.
- Ensure customer enquiries, quotations and follow-ups are managed effectively.
Sales Performance & KPIs
- Monitor key performance indicators, including sales revenue, gross profit, conversion rates and average order value.
- Analyse individual and team performance to identify areas for improvement.
- Prepare regular performance reports for senior management.
- Implement strategies to improve sales conversion, productivity and profitability.
Business Improvement & Operations
- Identify opportunities to streamline processes, reduce costs and improve efficiency.
- Oversee daily sales operations and ensure the department runs smoothly.
- Work closely with warehouse, purchasing and customer service teams.
- Resolve escalated customer issues and maintain high service standards.
- Introduce new ideas and improvements to support continued business growth.
Customer Sales & Order Management
- Actively handle incoming sales calls and customer emails, providing professional advice and assistance with product enquiries, quotations and orders.
- Take ownership of out-of-stock orders, proactively communicating with customers regarding availability, lead times and suitable alternatives.
- Work closely with suppliers and internal teams to identify solutions and minimise disruption to customer orders.
- Focus on customer retention by offering suitable alternative products, managing expectations and proactively reducing order cancellations.
- Ensure customers receive timely updates and a positive experience throughout the ordering process.
Business Development
- Identify opportunities to increase revenue through new and existing customers.
- Support the growth of trade accounts and customer relationships.
- Encourage upselling, cross-selling and improvements to the customer experience.
- Work alongside senior management on business growth strategies.
Skills & Experience
Essential:
- Minimum 3 years' experience in sales management, operations management or a similar leadership role.
- Proven experience managing and developing a team.
- Strong understanding of sales targets, KPIs and performance management.
- Excellent communication, leadership and organisational skills.
- Commercial awareness, including sales margins and profitability.
- Confident using Microsoft Office, particularly Excel.
- Proactive, organised and comfortable taking responsibility.
Desirable:
- Experience in e-commerce, retail, construction or home improvement.
- Familiarity with Shopify, CRM systems or similar platforms.
- Experience implementing process improvements and driving business growth.
- Experience managing B2B or trade customer accounts.
Salary & Benefits
Salary: £32,400–£45,000 per year, depending on experience and suitability.
Our benefits include:
- Competitive salary with performance-related bonus opportunities.
- Monthly team bonus scheme, including our Wheel Spin rewards.
- Annual employee recognition awards with cash prizes and additional holiday.
- 20 days' annual leave plus paid bank holidays.
- Additional paid days off around Christmas and New Year.
- One additional company-paid sick day, subject to company policy.
- Company pension scheme.
- Voluntary paid overtime where available.
- Full training and ongoing professional development.
- Friendly and supportive working environment.
- Free on-site parking.
- Employee discounts.
- Free snacks and drinks.
- Smart casual dress code.
- Company events and team activities.
- Career progression opportunities within our wider group of companies.
Why Join Us?
This is an excellent opportunity to take on a key leadership position within a rapidly growing business.
You will have the freedom to contribute ideas, improve existing processes and play a direct role in shaping the future success of the company.
We're looking for someone who wants more than just a management title. We want someone who takes ownership, leads by example and is motivated by achieving results.
If you're an ambitious manager looking for your next challenge, we'd love to hear from you!
Job Type: Full-time, Permanent
Work Location: In person, Norwich
Experience:
- Sales or operations management: 3 years (preferred)
- Team leadership: 2 years (required)
- Sales or customer-facing experience: 3 years (required)
Pay: £32,400.00-£45,000.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
- Store discount
Work Location: In person
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