Lead conversion customer service executive
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Job Title: Lead Conversion \& Customer Onboarding Executive
Job Summary
We are looking for a proactive and customer\-focused professional to manage the complete customer journey—from converting qualified leads into customers to onboarding them successfully and conducting engaging product demonstrations. The ideal candidate should have excellent communication skills, a consultative sales approach, and the ability to build strong customer relationships.
Key Responsibilities
\* Contact and follow up with qualified leads through phone, email, WhatsApp, and video calls.
\* Understand customer requirements and effectively communicate the value of our product.
\* Convert leads into paying customers by addressing objections and guiding them through the decision\-making process.
\* Conduct personalized product/app demonstrations for prospective customers.
\* Onboard new customers by assisting with account setup, feature walkthroughs, and initial configuration.
\* Ensure customers understand key features and best practices for using the app.
\* Maintain accurate records of customer interactions and sales activities in the CRM.
\* Follow up with new customers to drive product adoption and resolve initial queries.
\* Meet monthly lead conversion and onboarding targets.
\* Collect customer feedback and share insights for product and process improvements.
Pay: ₹35,000\.00 \- ₹45,000\.00 per month
Benefits:
* Paid time off
Work Location: Hybrid remote in Mumbai, Maharashtra (Mumbai)
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