Responsible for overseeing the daily operations and performance of multiple assigned branches, ensuring consistent implementation of company standards, excellent customer service, and achievement of operational targets. The position supports the Area Manager in managing branch performance, manpower, and operational concerns.
Key Responsibilities
- Oversee and monitor daily operations of multiple assigned branches.
- Ensure consistent compliance with SOPs, company policies, food safety, sanitation, and quality standards across branches.
- Monitor sales performance, operational targets, customer service, and overall branch performance.
- Lead, coach, and evaluate Store Managers, Supervisors, and branch staff.
- Monitor manpower, scheduling, attendance, productivity, and staffing requirements across assigned branches.
- Monitor inventory, product usage, waste, cost control, and stock management.
- Ensure proper cash handling, POS transactions, and submission of branch reports.
- Conduct regular branch visits and operational inspections and identify areas for improvement.
- Address customer concerns, operational issues, and branch-level incidents and ensure proper resolution.
- Assist in training, onboarding, and development of branch personnel.
- Review branch performance and provide action plans and recommendations to improve operations.
- Assist the Area Manager in implementing operational strategies and company directives across assigned branches.
- Support new store openings, branch events, audits, and other operational activities as needed.
- Prepare and submit accurate branch performance and operational reports to the Area Manager.
- Perform other duties related to multi-branch operations as assigned by management.
Qualifications
- Bachelor’s degree in Hospitality Management, HRM, Business Administration, Tourism, Operations Management, or related field.
- At least 2–5 years of restaurant operations experience, with supervisory or managerial experience.
- Experience in multi-branch or multi-unit restaurant operations is preferred but not required.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Knowledge of restaurant operations, food safety, inventory, cost control, cash handling, and SOP implementation.
- Proficient in POS systems and Microsoft Office.
- Willing to conduct regular branch visits and travel between assigned branches.
- Willing to work shifting schedules, weekends, and holidays.
- Amenable to work onsite in our Main Office located in Brgy. Lakandula, Mabalacat City, Pampanga (near SM City Clark)
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Work Location: In person
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