Job Description Job Description – Job Title: Service Desk Lead Location: India Hyderabad, Onsite (MTIC) Department: IT Infrastructure & Operations Reports To: IT Manager – IT Support Services Role Summary We are seeking an experienced and customer-focused Service Desk Lead to oversee day-to-day Service Desk operations and support a global user base across multiple time zones. This role will act as the operational lead for the Service Desk function, ensuring high-quality support delivery, effect…
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