We are seeking an experienced, dynamic, and results-driven Hotel General Manager to oversee the overall operations of the hotel and ensure exceptional guest satisfaction, operational efficiency, and profitability. The successful candidate will lead and motivate department heads and employees, implement business strategies, maintain service standards, and ensure compliance with company policies and hospitality industry regulations.
Key Responsibilities
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Engineering, Sales and Marketing, Accounting, and Human Resources.
- Develop and implement business plans, operational strategies, and initiatives to achieve revenue targets and improve profitability.
- Monitor hotel performance, operating expenses, budgets, and financial reports to ensure efficient use of resources.
- Ensure exceptional guest service and maintain high standards of hospitality, cleanliness, safety, and service quality.
- Lead, supervise, and motivate department heads and employees to achieve operational and business objectives.
- Develop strategies to increase occupancy, room revenue, food and beverage sales, and other revenue-generating opportunities.
- Monitor guest feedback, online reviews, and customer satisfaction ratings, and implement corrective actions when necessary.
- Establish and enforce hotel policies, standard operating procedures, and service standards.
- Ensure compliance with applicable labor laws, health and safety regulations, sanitation requirements, and local government regulations.
- Oversee recruitment, training, performance evaluation, employee development, and succession planning in coordination with HR.
- Build and maintain strong relationships with corporate clients, travel agencies, tour operators, suppliers, business partners, and other stakeholders.
- Conduct regular inspections and operational audits to ensure that facilities, rooms, restaurants, and public areas meet hotel standards.
- Prepare regular operational and financial performance reports for senior management or ownership.
- Identify opportunities for business growth, cost control, process improvement, and enhanced guest experiences.
- Handle escalated guest complaints and operational issues professionally and effectively.
Qualifications
- Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.
- At least 5 years of experience in hotel management, preferably with previous experience as a Hotel General Manager, Resort Manager, or senior hotel operations executive.
- Strong knowledge of hotel operations, revenue management, budgeting, financial controls, and cost management.
- Proven leadership, team management, decision-making, and problem-solving skills.
- Excellent communication, interpersonal, negotiation, and customer service skills.
- Demonstrated ability to improve hotel profitability, occupancy, service quality, and overall operational performance.
- Knowledge of hotel management systems, property management systems (PMS), and relevant hospitality technology.
- Ability to manage multiple departments and work effectively in a fast-paced hospitality environment.
- Willingness to work flexible hours, including weekends and holidays, as required by hotel operations.
Preferred Competencies
- Strategic planning and business development
- Revenue generation and financial management
- Guest relations and service excellence
- Leadership and employee engagement
- Operational efficiency and cost control
- Sales, marketing, and corporate account development
- Quality assurance and regulatory compliance
Pay: Php45,000.00 - Php80,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Flextime
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Work Location: In person
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