Job Advert Summary
The Marvel Manager is responsible for the overall management of Marvel Tours' transport operations, including driver supervision, fleet management, transfer bookings, financial administration, customer service and business development. The role ensures efficient operations, compliance with relevant legislation, cost control and the consistent delivery of five-star service to guests, clients and employees.
Minimum Requirements
QUALIFICATIONS AND EXPERIENCE
- Grade 12 (Matric) or equivalent.
- A tertiary qualification in Business Management, Transport and Logistics, Office Administration or Hospitality Management will be advantageous.
- Minimum of two years' relevant experience in transport operations, fleet coordination, hospitality or administration.
- Previous experience in driver supervision, fleet management and operational reporting will be advantageous.
- Valid driver's licence; PDP where required for driving duties.
- Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
Duties and Responsibilities
Transport Operations and Administration
- Manage the day-to-day operations of Marvel Tours, ensuring efficient coordination of all transport services.
- Book, confirm and coordinate transfers and tours for hotel guests, VIPs, employees and external clients.
- Liaise with central reservations, concierge, front desk teams, sister properties and outsourced transport providers.
- Maintain accurate booking records, operational schedules, transfer documentation and reports.
- Prepare and submit daily, weekly and monthly reports on sales, transfers and operational performance.
- Identify opportunities to improve operational efficiency, service delivery and resource utilisation.
Driver and Fleet Management
- Manage drivers, including rosters, attendance, leave, performance, payroll inputs and operational duties.
- Ensure drivers maintain professional conduct, appropriate presentation and excellent guest service standards.
- Hold drivers accountable for assigned duties, punctuality, vehicle checks and compliance with company policies.
- Conduct or coordinate daily vehicle inspections and ensure vehicles are clean, presentable, roadworthy and properly maintained.
- Coordinate vehicle servicing, maintenance, licensing and required compliance documentation.
- Monitor fuel consumption, vehicle utilisation and fleet-related expenditure.
- Ensure compliance with applicable transport and road safety legislation, including relevant driver licensing and permit requirements.
Financial Administration and Cost Control
- Complete daily and monthly reconciliations of transfers, bookings, invoices and payments.
- Ensure accurate billing, follow-up of outstanding payments and resolution of financial discrepancies.
- Monitor operational expenses and identify opportunities to control costs and improve profitability.
- Ensure accurate and timely submission of payroll information, attendance records and overtime.
- Assist with operational budgets, financial reporting and other requirements in collaboration with the General Manager and Finance Department.
Customer Service and Quality Standards
- Maintain and consistently deliver five-star service standards across all Marvel Tours operations.
- Ensure that guest transport arrangements and special requests are handled professionally and efficiently.
- Resolve guest complaints and operational issues promptly, escalating matters where necessary.
- Maintain positive working relationships with hotel departments, clients, suppliers and external service providers.
Sales and Business Development
- Identify opportunities to grow Marvel Tours' client base, increase transfer bookings and generate revenue.
- Develop and maintain relationships with corporate clients, travel partners and tourism operators.
- Distribute current rates and quotations and ensure accurate communication of service offerings.
- Monitor sales performance and recommend initiatives to improve revenue, profitability and vehicle utilisation.
Marketing and Brand Management
- Collaborate with the Newmark Marketing Department on Marvel Tours' marketing and promotional activities.
- Assist with website updates, social media management and the maintenance of brand collateral.
- Provide operational information and assist with marketing reports, public relations activities and other projects as required.
Compliance and Reporting
- Ensure compliance with company policies, applicable legislation, transport regulations and safety requirements.
- Identify and report operational risks, incidents, vehicle defects and non-compliance.
- Maintain accurate records and communicate operational, staffing and financial matters to the General Manager.
- Protect company assets and confidential information and promote accountability, professionalism and continuous improvement.
- Perform additional reasonable duties as required by the General Manager.
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