Business Analyst

Department of Customer Service****Reference number req53086Occupation Systems and Business AnalysisWork type Full-TimeLocation Sydney CitySalary Information $116,981-$129,492 per annum + SuperClosing date 26 August 2026 at 10:00am

Business Analyst

• Use your business analysis skills to shape practical digital solutions that improve how SafeWork NSW delivers regulatory services and supports safer workplaces across NSW.
• Clerk 7/8 with a salary range of $116,981 to $129,492 plus super
• 2x Ongoing full-time opportunities based in Parramatta, Sydney or Gosford with hybrid and flexible working options available

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with work health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities. About the role:

We're looking for a Business Analyst to help improve business processes, systems and service delivery outcomes across SafeWork NSW.

In this role, you'll work closely with stakeholders to understand business needs, analyse data and processes, and identify opportunities to improve the way we work. You'll play a key role in the Digital Solutions and Systems Performance team, supporting strategic initiatives, driving process improvements and providing evidence-based recommendations that support informed decision-making. Key Responsibilities:

• Analyse and document current-state and future-state business processes, system interactions and requirements to improve digital service delivery, operational performance and user outcomes.
• Interpret information, data and stakeholder feedback from multiple sources to identify trends, pain points, risks and opportunities for service, system and process improvement.
• Investigate business challenges, define problem statements and translate complex analysis into clear, evidence-based recommendations for a range of stakeholders.
• Engage with stakeholders to gather and document business and functional requirements, develop user stories, acceptance criteria, use case scenarios and process maps, and identify fit-for-purpose digital solutions.
• Support the planning, delivery, testing and implementation of business improvement initiatives and digital projects, including change impacts, user acceptance testing and transition to business-as-usual operations.
• Build strong working relationships with stakeholders, product owners, technical teams and subject matter experts to support collaboration, prioritisation and successful delivery.
• Apply a user-centred approach to improve efficiency, reduce manual effort, manage risks and strengthen the reliability, usability and performance of business systems and operations.
• Support informed decision-making, data governance, privacy, security and compliance by preparing clear analysis, options, recommendations and reporting aligned with relevant policies, standards and business controls.
• To learn more about the role, please

About You:

You’ll thrive in this role if you are curious, collaborative and practical, with a strong interest in improving digital services, business processes and user outcomes.

You will ideally bring:

• Experience in business analysis, process improvement, project support or a related field.
• Experience developing clear business analysis artefacts, including requirements, user stories, acceptance criteria, process maps and documentation that support agile delivery and digital solution development.
• Strong analytical and problem-solving skills, with the ability to translate complex information into clear recommendations, reports and practical solutions.
• A user-centred mindset, with the ability to consider customer, staff and stakeholder needs when analysing problems and recommending improvements.
• Strong stakeholder engagement skills, with the ability to build trusted relationships, ask effective questions and work with business, product and technical teams to influence practical outcomes.
• The ability to manage competing priorities in a fast-paced environment.
• Experience supporting projects, programs or organisational initiatives, including testing, implementation or transition activities that help ensure changes are ready for use.
• Clear written and verbal communication skills, with the ability to produce concise documentation, briefings and recommendations for different audiences.

How to apply:

Click ‘Apply Online’ to access our application portal and submit your application. Your application should include your resume outlining your capabilities and experience relevant to the role and a cover letter that outlines how you have analysed a business process, system issue or service delivery change and used stakeholder input, data or evidence to recommend a practical improvement. Application closing date: Wednesday 26 August 2026 (9:5

Should you require further information about the role please contact Mini Menon, Senior Digital & technical Officer atmini.menon@safework.nsw.gov.au

For enquiries relating to the role and recruitment, please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.