- Technical Officer Grade 2
- Temporary Full-Time
- Surry Hills
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for aTechnical Support Officer (Engineering) to be part of our Recording Technologies & Services, Technology & Communication Services Command team. The Technical Support Officer provides broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity.
View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.
How to Apply
Applications can only be submitted electronically via the I Work for NSW website.
To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.
Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.
Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.
Target Question 1:
This role involves supporting operational police and ensuring critical interviewrecording equipment remains operational. Tell us about a time when you had to explain a technical issue or solution to a non-technical customer while managing an urgent service request. How did you handle it?
Target Question 2:
Can you describe a time when you diagnosed and repaired a complex electronic or technology-related fault? What tools or methods did you use to identify the root cause, and what was the outcome?
Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.
If you require any further information about this opportunity, please contact the hiring manager Thinh Nguyen via (02) 92654705.
To be eligible to apply for this role, you must meet one of the following statuses:
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.
Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity:
At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
We understand that the recruitment journey may present unique challenges. If you:
- Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
- Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
- Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For Technical assistance please contact: taleosupportexterna@police.nsw.gov.au (Please include the word Taleo in the subject line)
Thank you for your interest in this role. We look forward to receiving your application.
Application contact details
If you have questions or would like to learn more about this role, please reach out to the contact below:
Contact Thinh Nguyen (02) 92654705
Application close date 18 October 2026 at 11:59pm
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