Support Engineer
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Reach the decision-maker — $5About the role
As a Support Engineer 2, your role involves conducting investigations on front\-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level \- IC2 **Qualifications:*** 3\-5 years of related work experience and a bachelor's degree, including:An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. * Good Knowledge of SQL and technical troubleshooting * Readiness to work during the shift from 5:30 PM to 2:30 AM IST. * Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. * Good to have Healthcare EMR experience but not mandatory
Prospective employees need to be ready to work different shifts and provide on\-call support
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