About Pinnacle Travel Group
Pinnacle Travel Group is a proudly Western Australian, family-owned business delivering exceptional transport and tourism experiences across land and sea. Our group includes Pinnacle Coachlines, Rottnest Fast Ferries, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines, Lancelin 4X4, Kimberley Quest, The Great Escape, The Lane Cafe & Havza.
Our reputation is built on safety, reliability and delivering outstanding customer experiences across Western Australia.
About the Opportunity
PTG is seeking an experienced and motivated Manager OR Management Couple to oversee the day to day operations and continued growth of Quokka Coaches on Rottnest Island. This is an exciting opportunity to live and work on one of Western Australia's most popular tourism destinations, with private accommodation provided on the Island.
We are incredibly proud of the positive team culture established on Rottnest Island, and a key part of your role will be maintaining and strengthening this environment through visible leadership, strong employee relationships and a genuine commitment to supporting and developing our people.
Working closely with the Group Operations Manager and the broader PTG team, you will provide positive leadership, maintain high operational standards and ensure our customers receive an exceptional experience.
Key Responsibilities
Operational Management & Leadership
- Hands on management of daily operations of Quokka Coaches, including transport services, tours and kiosk operations.
- Lead, supervise and support drivers and kiosk employees, promoting a positive and accountable workplace culture.
- Coordinate employee rostering, scheduling, training and development.
- Monitor operational performance, revenue reporting and resource utilisation.
- Ensure operational procedures and services comply with company standards and relevant regulatory requirements.
- Identify opportunities to improve operational efficiency, service delivery and overall business performance.
Health, Safety & Compliance
- Promote a safe working environment for employees, customers, contractors and visitors.
- Ensure compliance with PTG's WHS policies, procedures and applicable legislation.
- Participate in incident investigations and ensure incidents, accidents, complaints and vehicle damage are appropriately reported and managed.
- Work collaboratively with the PTG HSEQ team to maintain operational safety standards.
Fleet & Facilities Management
- Coordinate the presentation, availability and reliability of the Rottnest Island bus fleet.
- Work with the Malaga Workshop Manager and maintenance team to coordinate servicing, repairs and vehicle requirements.
- Ensure effective vehicle allocation and utilisation.
- Maintain the presentation and general upkeep of company offices, facilities and depot grounds.
Customer Experience & Business Development
- Maintain consistently high standards of customer service across all Quokka Coaches operations.
- Manage customer feedback, complaints and service-related enquiries.
- Identify opportunities to enhance existing products, services and the overall customer experience.
- Work with PTG's Sales, Marketing and Reservations teams to support business development and promotional initiatives.
- Build and maintain strong working relationships with the Rottnest Island Authority (RIA), local businesses and other key stakeholders.
Projects & Commercial Support
- Coordinate the establishment and ongoing operation of new business initiatives, including providing support to recently acquired hospitality businesses on the island.
- Monitor daily revenue and operational reporting, working with PTG's accounts team to maintain accurate records.
- Support the implementation of new products, services and operational improvements.
About You
We are seeking a capable, hands-on and motivated Operations Manager or Management Couple with complementary skills, a strong work ethic and a genuine passion for tourism, hospitality and delivering exceptional customer experiences.
This is a unique opportunity for someone who enjoys taking ownership, leading a team and being actively involved in all aspects of a growing operation. You will be comfortable working autonomously, making decisions, solving problems and balancing the demands of daily operations with the bigger picture of business development and continuous improvement.
The position involves living and working on Rottnest Island, one of Western Australia's most iconic tourism destinations. While the island lifestyle offers an incredible opportunity to experience a unique part of WA, it also comes with the practicalities of living in a remote location. You will need to be adaptable, resourceful and comfortable with island living, including the seasonal demands of tourism and the operational challenges that can arise from working in a location where access, supplies and services are influenced by seasonaility, weather and ferry operations.
You will ideally bring:
- Demonstrated experience in operations management, team leadership or a similar senior supervisory role.
- Enjoy leading, developing and motivating a diverse team while fostering a positive and accountable workplace culture.
- Strong organisational skills and the ability to coordinate competing operational priorities.
- Take a proactive approach to customer service, operational efficiency and business improvement.
- Is practical, resourceful and confident making decisions and resolving issues independently.
- Communicates effectively and builds strong relationships with employees, customers, suppliers and external stakeholders.
- Is adaptable and comfortable with the unique demands of living and working in a remote island environment.
- Takes pride in their work, leads by example and is willing to be the face of the business, taking a daily hands on approach to the operation.
- Has a genuine appreciation for tourism and the opportunity to showcase one of WA's most recognised destinations.
- Most importantly, we are looking for someone who sees this as more than just a management position. It's an opportunity to take ownership of an established operation, contribute to its continued growth and enjoy an exceptional lifestyle on Rottnest Island.
Desirable Experience
- MR or HR driver's licence, or willingness to obtain one.
- Experience with Coach Manager, VMS or Customlink systems.
What We Offer
As valued members of the PTG team, we offer:
- Free private accommodation on Rottnest Island.
- The opportunity to live and work in one of Western Australia's most iconic destinations.
- Competitive combined remuneration package.
- Reasonable complimentary ferry travel between Perth and Rottnest Island via Rottnest Fast Ferries.
- Ongoing training, development and management support.
- A friendly, supportive and growing business with opportunities for career development.
Due to the nature of the position and our operations, regular weekend work is an inherent requirement of the position and days off would typically be taken during between Monday and Friday.
How to Apply
If you are an experienced operations manager OR management couple looking for an exciting opportunity to combine your professional experience with the Rottnest Island lifestyle, we would love to hear from you.
Please submit your application outlining your relevant experience and suitability for the position.
To learn more about Pinnacle Travel Group, visit www.pinnacletravelgroup.com.au.
Recruitment agencies and labour hire providers need not apply. Direct applications only.
Application Question(s):
- What is your current right to work status in Australia?
- What is your expected annual base salary?
- How many years of experience do you have working as an Operations Manager?
- How much notice are you required to give your current employer?
- How many years of leadership and management experience do you have?
- Do you have previous experience working in remote areas?
Work Location: In person
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