Pinnacle Travel Group (PTG) is seeking an experienced and motivated Operations Supervisor to join our management team and oversee the day-to-day operations of Quokka Coaches on Rottnest Island.
This is an exciting opportunity for someone with strong operational and leadership experience who enjoys working in a dynamic tourism environment and wants to play an important role in the continued growth and development of our island operations.
About Pinnacle Travel Group
Pinnacle Travel Group is a Western Australian, family owned business providing integrated transport and tourism experiences across land and sea.
Our portfolio includes Rottnest Fast Ferries, Pinnacles Coachlines, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Kimberley Quest, The Great Escape Charter Company, Integrity Coachlines, Lancelin 4X4, The Lane Cafe and Havza Restaurant.
We are committed to delivering safe, reliable and memorable experiences for our customers while providing a supportive and positive working environment for our employees.
About the Role
Reporting to Rottnest Island Operations Management, the Operations Supervisor is a hands on role leading the day-to-day delivery of Quokka Coaches services on Rottnest Island.
Commuting to the island daily, you will lead and support our team of drivers and kiosk employees, coordinate operational activities and ensure our services run safely, efficiently and to a consistently high standard.
Working closely with the wider PTG management team, you will be responsible for coordinating staffing, fleet availability, service delivery and customer experience.
Rottnest Island presents a unique and sometimes challenging operating environment. The successful applicant will be adaptable, organised and capable of making sound decisions under pressure while maintaining a positive and professional approach.
Key Responsibilities
Operational Management
- Lead the day-to-day operation and delivery of Quokka Coaches services on Rottnest Island.
- Coordinate daily driver allocations, vehicle scheduling and operational requirements.
- Monitor service delivery and ensure operational resources are utilised effectively.
- Provide operational support and complete bus driving duties when required.
- Identify and implement opportunities to improve operational efficiency and service delivery.
- Ensure operational procedures comply with company requirements and applicable regulatory standards, including the Department of Transport's Omnibus Operator Standards Scheme.
Leadership & Employee Management
- Supervise, lead and support drivers and kiosk employees.
- Promote a positive, accountable and professional workplace culture.
- Coordinate employee training and ongoing development.
- Assist with workforce planning, rostering and employee coordination.
- Address operational and employee matters promptly, escalating issues where appropriate.
- Provide effective communication between island-based employees and the wider management team.
Safety & Compliance
- Promote a strong safety culture and ensure employees operate in accordance with company safety procedures.
- Support the implementation and monitoring of workplace health and safety requirements.
- Participate in incident investigations and ensure incidents, accidents, complaints and vehicle damage are appropriately reported and documented.
Fleet & Asset Management
- Work closely with the Malaga Workshop Manager and maintenance team to coordinate servicing and repairs.
- Monitor vehicle presentation, cleanliness, reliability and availability.
- Identify and report vehicle defects and maintenance requirements.
- Coordinate vehicle allocation to maximise fleet availability and minimise operational disruption.
Customer Experience & Administration
- Maintain high standards of customer service across all Quokka Coaches operations.
- Manage customer complaints and assist with their investigation and resolution.
- Liaise with customers and other stakeholders to ensure service requirements are met.
- Complete daily operational and revenue reporting.
Skills & Experience
The successful applicant will demonstrate:
- Previous supervisory or leadership experience within a transport, tourism or similarly operational business.
- Previous bus or coach driving experience.
- A current HR or MR driver's licence (essential).
- Current Passenger Transport Driver (PTD) Authorisation, or willingness to obtain.
- Strong organisational and planning skills, with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- The ability to lead, motivate and develop a diverse team.
- Strong problem-solving skills and the ability to remain calm and effective under pressure.
- A proactive approach to safety, customer service and operational improvement.
Experience within the hospitality, travel and tourism industry will be highly regarded, particularly within a resort, island, caravan park or similar tourism operation.
What We Offer
- A competitive remuneration package.
- The opportunity to work in one of Western Australia's most recognised tourism destinations.
- A supportive and welcoming working environment.
- Ongoing training, development and career progression opportunities.
- Exposure to a diverse range of transport and tourism operations across the PTG group.
- The opportunity to contribute to the growth and development of an expanding operation.
Additional Information
- This is a full-time position.
- The successful applicant must be available to work a rotating roster covering weekdays and weekends.
- Daily ferry travel to and from Rottnest Island is an inherent requirement of the position.
- The successful applicant must be comfortable travelling by ferry as part of their daily work routine.
How to Apply
If you are an experienced operational leader looking for an exciting opportunity within Western Australia's tourism and transport industry, we would love to hear from you.
Learn more about Pinnacle Travel Group at www.pinnacletravelgroup.com.au.
Recruitment agencies and labour hire providers need not apply. Direct applications only.
Application Question(s):
- What is your current right to work status in Australia?
- How many years of experience do you have in people management?
- What is your expected annual base salary?
- What notice period are you required to give your current employer?
- Do you hold a heavy vehicle driver's licence? If so, which class?
- How many years of experience do you have working in the logistics, freight and delivery services industry?
Work Location: In person
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