A Technical Consultant (CRM) works closely with business analysts, functional consultants, and senior consultants to support the design, development, implementation, and maintenance of Customer Relationship Management (CRM) solutions. This role contributes to system customization, integration, and optimization to help organizations improve customer engagement, business processes, and data management. Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement is highly preferred.
Roles & Responsibilities
- Assist in the design, development, customization, and enhancement of CRM solutions.
- Support CRM implementation projects, including configuration, testing, deployment, and documentation.
- Collaborate with business users and functional teams to translate business requirements into technical solutions.
- Develop, test, and maintain CRM customizations, integrations, workflows, and related applications.
- Participate in troubleshooting, debugging, and system performance optimization activities.
- Prepare technical documentation, system specifications, and user guides.
- Work closely with functional and technical teams to ensure project deliverables are completed on schedule and meet quality standards.
- Provide post-implementation support and assist in resolving technical issues.
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