Overview
Work Type: Fixed-term - Full-time
Salary: $142,790 - $191,084
Grade: VPS 6
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13194
About this Opportunity
The Senior Business Analyst plays a key role in shaping business and technology improvements across VIDA Services, supporting a program of work informed by the VIDA I&T Strategy. Working within a team of Senior Business Analysts, the role leads complex analysis across multiple projects, turning business needs into practical requirements, solution options and future-state processes.
Partnering with business stakeholders, technical teams and external vendors, the position provides specialist advice and supports delivery from business case development through to testing, implementation and transition to business-as-usual operations. The role also contributes to strengthening business analysis practices, helping establish consistent approaches that support effective delivery and lasting business outcomes.
About You
An experienced business analysis professional, comfortable working across complex enterprise projects and balancing strategic priorities with hands-on delivery. The successful candidate will bring sound judgement, credibility and a practical approach to navigating ambiguity, bringing people together and maintaining momentum across competing priorities.
A collaborative working style and commitment to continuous improvement will be important, alongside a focus on ensuring changes are workable, well understood and ready for adoption. Experience within the Victorian Government or a similarly complex organisation would be valuable.
You’ll bring:
- A curious, outcome-focused mindset, with a willingness to look beyond the initial request and understand the underlying business need.
- Confidence working independently, taking ownership and recognising when to seek input or escalate an issue.
- A collaborative and inclusive approach that values different perspectives and builds shared ownership of change.
- The judgement to balance detail with the bigger picture, keeping effort focused on what will deliver meaningful value.
- A practical leadership style, sharing knowledge, encouraging consistent ways of working and helping others navigate change.
Key Selection Criteria
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Proven expertise as a Senior Business Analyst in enterprise project delivery, with demonstrated ability to analyse complex business requirements, processes and data, facilitate stakeholder workshops, develop high-quality business analysis artefacts and define future-state requirements and solution options within complex organisational environments.
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Exceptional interpersonal, negotiation and communication skills, with demonstrated ability to influence outcomes, resolve complex or competing requirements, build productive relationships and communicate effectively with business stakeholders, technical specialists, senior decision-makers and external vendors.
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Advanced analytical, conceptual and problem-solving skills, with demonstrated ability to analyse complex business and technology challenges, evaluate solution options, develop evidence-based recommendations and operate autonomously within complex delivery environments.
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Demonstrated experience in data transformation and migration and coordinating business validation and User Acceptance Testing (UAT), including data cleansing, translating business requirements into test scenarios and scripts, coordinating testing activities and managing defect resolution.
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Strong understanding of technology risks and opportunities, enterprise architecture considerations and technology-enabled business improvement, with demonstrated ability to assess solutions against business requirements, strategic objectives and organisational needs.
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Demonstrated experience in developing and continuously improving business analysis practices, frameworks and operating models, with the ability to promote consistent approaches, support capability uplift and ensure business requirements and outcomes are effectively translated into appropriate processes and technology solutions.
Qualifications and Mandatory Requirements
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A tertiary qualification in a relevant field and/or significant relevant experience is highly desirable.
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ITIL certification and demonstrated knowledge of ITIL practices is desirable.
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CBAP or equivalent recognised business analysis certification is desirable.
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Demonstrated qualifications, certification or professional development in business process analysis and modelling is desirable.
What We Offer
- An emphasis on work-life balance
- High-performing team environment
- Equal opportunity employer
- Personal and professional development opportunities
- Committed to safety and wellbeing
- Training and development opportunities
Pre-Employment Checks
The successful candidate will be required to undergo pre-employment checks which include national police/qualification (where applicable) checks and misconduct screening.
First People Support
If you identify as Aboriginal and/or Torres Strait Islander and are thinking about applying, our First People support team can provide a culturally safe, inclusive and welcoming space to help you feel confident throughout the application process.
Contact us at firstpeoples@vida.vic.gov.au for friendly and confidential support tailored to you, including help with your application, resume or interview preparation.
Diversity and Inclusion
VIDA is an equal opportunity employer, committed to fostering a values-led, diverse and inclusive workplace.
We believe our teams should represent the diversity of our communities in which we work, and we actively embrace and celebrate people from all walks of life.
If you require reasonable adjustments to fully participate in the recruitment process, please contact us.
How to Apply
Please include a Resume and Cover Letter. The cover letter should address the Key Selection Criteria and be a maximum 2 pages long. We want to know why you want to work for VIDA Services, why you are interested in the role, and how your skills, knowledge, experience and qualifications are applicable to the role.
Please click here to view the position description.
For a confidential discussion, please contact Varun Kohli, Senior Manager, Strategy & Project Delivery at varun.kohli@vida.vic.gov.au.
Applications close 11:59 pm – 26 November 2026.
Applications close Thursday 26 November 2026 at 11.59pm Posted 13 November 2026
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