Job Overview:
As a member of the member of the Student Engagement Team, you will play a pivotal role in ensuring effective student interaction and support. Your responsibilities will revolve around managing study materials, facilitating software access, coordinating communication channels, and overseeing student payments.
Responsibilities:
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Generate and allocate login credentials for Simandhar & Becker study software.
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Coordinate the dispatch of study materials to enrolled students.
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Monitor and manage the inventory of study materials and books.
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Assist in integrating students into relevant Simandhar Telegram groups.
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Oversee outstanding student payments and update CRM tool records accordingly.
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Conduct feedback sessions with students to refine process orientation.
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Collaborate in scheduling classes based on faculty availability.
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Ensure timely communication of updates and changes to relevant students.
Qualifications:
•Bachelor’s degree, or MBA.
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A proactive attitude towards problem-solving and conflict resolution.
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Prior experience in customer service or student support is advantageous.
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Excellent communication and interpersonal skills with a customer-focused approach.
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Proficiency in basic computer skills and familiarity with CRM tools is preferred.
•Strong organizational abilities and attention to detail.
•Ability to multitask and manage diverse responsibilities efficiently.
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