Job Description – Dealer Success Manager
Job Title:
Dealer Success Manager
Location:
North, East, West, South Region
Work Mode:
Work from Regional Office / Dealer Location
Experience Required:
3 to 5 years
Job Summary:
We are seeking a highly driven and dynamic Dealer Success Manager to partner with
our clients Auto dealers to ensure the successful implementation, adoption, and usage of
our tools and ecosystem. This is a field-focused role requiring frequent travel to dealer
locations, working closely with them to drive operational excellence, resolve pain points,
and enable long-term success.
Key Responsibilities:
- Visit clients Auto dealerships regularly to train dealer staff on SI tools and digital
platforms.
- Be the go-to point of contact for dealers for all ecosystem-related queries, training
needs, and tool usage issues.
- Provide hands-on guidance, demonstrations, and refreshers to ensure tool
adoption and effective usage at the dealership level.
- Understand on-ground challenges faced by dealers, capture their feedback, and
escalate issues appropriately.
- Raise detailed tickets and work closely with the central SI team at Head Office for
timely resolution of dealer concerns.
- Take briefs and inputs from dealers on improvements, pain points, or feature
requests related to SI tools.
- Monitor dealer engagement, track usage metrics, and drive consistent
improvements in digital enablement.
- Ensure a smooth onboarding experience for new dealers or staff on the SI tools
and overall ecosystem.
- Prepare reports and feedback summaries post visits and follow up on pending
resolutions.
Requirements:
- Experience: Minimum 3–5 years in a dealer-facing role within a 4-wheeler
automotive brand (OEM or Tier 1 preferred).
- Education: MBA / Bachelor's degree (preferred in Business, Engineering, or
related field).
- Strong understanding of dealership operations, including sales, service, CRM, and
digital tools.
-
Excellent communication, interpersonal, and training skills.
-
Strong problem-solving attitude with a proactive, hands-on approach.
-
Willingness to travel extensively (up to 80% of the time) across assigned
territories.
- Ability to work independently, manage time effectively, and build trust-based
relationships with dealer teams.
Preferred Traits:
-
Energetic and self-motivated with a customer-first mindset.
-
Tech-savvy with experience in digital adoption and tool training.
-
Adaptable and solution-oriented under pressure.
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