BOOST Restart Lead Case Manager

BOOST Restart Lead Case Manager

Specific Job Duties:

• Plan with the Program Director for optimal program success by beginning of participant enrollment.

• Provide intensive, face-to-face case management to enrolled participants; meet with participants as needed, starting at enrollment through the end of the grant.

• Assess BOOST applicants to determine individual needs.

• Assist participants in setting realistic and achievable goals through an Individual Career Plan (ICP) and Individual Development Plan (IDP).

• Screen participants admitted to the program for indicators of mental health and substance abuse issues

• Refer participants to partners and community providers for needs not provided by BOOST Restart (housing, mental and physical health services)

• Ensure that participants understand and consent to services.

• Contribute to the development of outreach materials, including social media, to recruit participants and employer partners

• Perform career exploration and referral to Job Training Partners for employment-related services

• Assist participants in selecting vocational training, meeting training admission requirements and facilitate the enrollment into the training

• Assist participants in their need for transportation, appropriate clothing, classroom equipment or materials, training materials and /or childcare

• Guide, oversee and monitor service learning and community involvement

• Prepare participants for employment

• Contribute to the development and submission of quarterly reports per Department of Labor grant

requirements

• Oversee the Workforce Integrated Performance System (WIPS) and train other staff on the use of the platform.
• Establish and coordinate accurate records of all case management activity
• Serve as a liaison between participant and employer
• Provide resume-building and interviewing support to participants
• Provide problem-solving skills to participants to remove barriers to employment
• Be knowledgeable about current workforce needs in the service area
• Collaborate and communicate with other BOOST Restart staff and partners about service needs
• Keep accurate and complete records of participants employment-related activities, participant and employer satisfaction surveys and maintain documentation of all case management activities
• July 2026 Siouxland Human Investment Partnership Page 2
• Attend weekly BOOST Restart staff meetings, all BOOST Restart sponsored events, community presentations, celebrations, and all appropriate program professional development activities
• Develop and maintain local, state, and federal collaborations and working relationship with volunteers, staff and grant personnel
• Develop and maintain a positive working relationship with program partners, including Iowa Workforce
• Development, the Siouxland Chamber of Commerce, and priority employer partners and referral sources
• Develop and maintain a positive working relationship with all grant partners.
• Ensure that case management includes culturally responsive elements to ensure services are inclusive to all
• Help create an environment that is safe, drug free, and conducive to teaching and learning; report any observed participant problem to the Program Director
• Guide, oversee and monitor other case managers
• Give presentations and outreach for the BOOST Restart program to stakeholders, potential employer partners and the SHIP Board of Directors
• Provide and lead training for other employees
• Assist in securing and purchasing of materials for participants needs as directed
• Contribute as a positive and productive role model for the program staff and participants
• Assist with overall communication for the success of the BOOST Restart program
• Provide supervision and guidance to other BOOST Restart staff as needed or directed by Program
• Director and or SHIP Executive Director
• Perform any other appropriate duties requested by the BOOST Restart Program Director and/or SHIP Executive Director

Education and Experience:

• BA or BS Degree in Social Work, Education or closely related discipline preferred, or the equivalency in years of case management
• At least 3 years of case management experience
• Experience working with justice-involved youth or young adults
• Experience in supervision of other employees preferred

Personal Job Skills:

• Good written and verbal skills
• Public speaking skills
• Self-motivated to take responsibility for the success of BOOST Restart
• Demonstrated ability to organize and prioritize work responsibilities with limited supervision and/or structured guidance
• Ability to build collaboration
• Ability to motivate people, particularly justice-involved youth or young adults, to succeed
• Computer skills
• Good advocacy skills
• Ability to form relationships and build partnerships with businesses and stakeholders
• Ability to travel throughout the service area as necessary, to monitor and assess program, young adults and program partners (must have a clean driving record)
• Dedication to success for justice-involved youth or young adults

SHIP is an equal opportunity employer

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