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️ Your Impact:
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Own our B2B customer relationships: be the main point of contact for our B2B customers, run the weekly meetings and own SLAs and customer success.
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Steer the B2B portfolio and pipeline: manage customer pricing so our partners earn stable margins, and steer volume towards the most profitable projects to keep partners well utilized.
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Launch new B2B customers: own onboarding and pilots, including internal and external processes, tech needs and the first projects actually landing.
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Hold Smalt and our partners accountable: track delivery against our SLAs, flag operational issues early and solve them with Operations and our partners. Align partner capacities for B2B volume.
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Enable our partners: onboard and train new partners on the B2B business.
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Secure cash inflow: own payment terms with B2B customers and make sure cash is collected on time.
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Scale through tech: work with Product on our B2B portal to automate inbound volume and cut manual work.
✨ What Makes You a Great Fit:
- 3–5 years in B2B account management, key account management or partnerships, ideally in energy, installation, home services or a marketplace / platform business.
- You’ve managed pricing and commercial terms with enterprise customers, not only the relationship.
- You understand operational delivery: SLAs, capacity planning and escalations with external field partners.
- You’re comfortable with numbers: margins, utilization and cash collection are KPIs you steer, not just report.
- C2-level German plus fluent English. Our customers and partners talk to you in German by default.
- Nice to have: background in PV, heat pumps, wallboxes or the electrical / SHK trades; hands-on CRM experience.
Mindset & Working Style
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Owner: You don’t consider a deal done at contract. You stay close until projects land and invoices are paid.
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Bridge-builder: You’re equally credible with a corporate energy provider and a Meister running a 5-person business.
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Commercially sharp: You protect margins and push back when a deal isn’t good for our partners or for Smalt.
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Structured: You build processes and dashboards that scale, not one-off fixes.
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Resourceful: You build your own scaffolding in a ~20-FTE environment and ask for help on the right things, not on everything.
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️ Why You'll Love Working With Us:
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Attractive VSOP package
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Market rate compensation and a performance-based bonus
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Deutschlandticket or Urban Sports Club membership
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Steep learning curve at the intersection of tech, product and operations
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Hybrid work setup (2 days in our Berlin office required)
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Flat hierarchies, fast feedback and a supportive, ambitious team
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Real ownership and impactful projects from day one
About us
Smalt is the AI-first backoffice and growth engine that empowers skilled tradespeople to become entrepreneurs.
We support craftsmen in starting and scaling their businesses by providing a digital backoffice – from setup, company registration & launch, to offer creation, invoicing, documentation, talent retention, and revenue growth tools.
Smalt is building the tech-first backbone to solve the labour productivity gap and create an abundance of craft entrepreneurs globally.
Since inception in 2023, we have raised €12M from leading venture capital firms including General Catalyst, Owl Ventures, noa, and others.
We’ve built strong revenue traction (€4–5M+) in our integrated service delivery business and are now rapidly expanding our partner network model.
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