Position Details
Position: Assistant Manager / Lead – B2C & Q-Commerce Logistics
Department: Logistics & Supply Chain
Reports To: Logistics Head
Location: Bangalore (HQ)
Company Overview
Snitch is one of India's fastest-growing men's fashion brands, redefining contemporary fashion through innovation, speed, and customer obsession. With a rapidly expanding omnichannel presence across D2C, marketplaces, retail stores, and Q-Commerce channels, Snitch is committed to delivering exceptional customer experiences through an agile and scalable supply chain.
Role Overview
The B2C & Q-Commerce Logistics Lead will own end-to-end customer fulfillment operations across D2C and Q-Commerce channels. The role will be responsible for courier partner performance, pickup adherence, last-mile customer experience, SLA governance, claims management, billing validation, returns, DTO and continuous process improvements.
Key Responsibilities
B2C Fulfillment Operations
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Ensure timely pickups and shipment handovers.
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Drive high order on-time connectivity and delivery performance.
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Monitor first-mile and last-mile execution.
Courier Partner Performance Management
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Manage courier partners and aggregators.
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Track SLA, TAT, NDR and delivery metrics.
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Drive wallet-share optimization based on performance – CP Allocation.
Last Mile Customer Experience
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Reduce customer escalations and delivery failures.
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Coordinate with CX teams and courier partners.
SLA Governance & Penalty Management
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Track SLA breaches and recover penalties.
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Publish regular performance scorecards along with CN Summary.
Claims & Billing Governance
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Validate courier invoices and billing accuracy.
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Manage CNs for lost and damaged shipments.
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Prevent revenue leakages through audits.
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COD reconciliation and weekly payment receivables.
Returns, RTO & DTO Management
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Own reverse logistics operations end to end.
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Align & Adhere to Same Day Pickup along with 2D pickup performance.
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Drive reduction in RTO and DTO percentages with an analytics mindset.
Q-Commerce Logistics Operations
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Monitor order flow and delivery performance with KPI metrics.
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Ensure platform SLA adherence and customer experience.
Desired Experience
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2–5 years of experience in E-Commerce logistics or supply chain operations.
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Candidates with prior experience in courier companies, logistics aggregators or D2C brands are preferred.
Key Success Metrics
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Pickup SLA Adherence & Last Mile Delivery Performance
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Billing Accuracy along with Lost & Damage Claim Recovery
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Q-Commerce Service Levels and Ticket Resolution
What We Offer
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Competitive Salary: We offer a competitive salary package to reward your skills and experience.
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Hands-on Experience: Gain practical experience and exposure to various aspects of logistics and supply chain management within the apparel industry.
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Professional Growth: Work alongside industry professionals who are dedicated to enhancing your learning and providing valuable insights.
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Awesome Gen Z Culture: Join a dynamic, forward-thinking team that thrives on collaboration, innovation, and a positive work environment.
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Employee Discount: Enjoy special discounts on our brand's products as a valued member of our team.
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