Job Purpose
To ensure inventory accuracy, process compliance, and warehouse control through regular audits, cycle counts, RCA, and timely closure of audit discrepancies.
Key Responsibilities
- Conduct regular warehouse audits and cycle counts across all operational areas.
- Verify physical inventory against system inventory and identify discrepancies.
- Monitor and audit Inward, Putaway, Picking, Packing, Dispatch, Returns, and Inventory processes.
- Identify shortage, excess, wrong putaway, missing inventory, and process deviations.
- Prepare user/SKU/location-level RCA for inventory and process discrepancies.
- Track audit findings and ensure corrective actions are completed within the defined timeline.
- Monitor inventory hygiene and ensure adherence to warehouse SOPs.
- Validate system transactions against physical movement and supporting documentation.
- Maintain daily/weekly audit reports, variance reports, and closure trackers.
- Coordinate with Operations, Inventory, QC, Returns, and other teams for issue resolution.
- Escalate recurring discrepancies and major control gaps to the concerned stakeholders.
- Conduct surprise checks to identify process deviations and strengthen warehouse controls.
- Support internal/external audits and provide required data and documentation.
- Ensure all inventory adjustments are supported by proper approval and RCA.
- Identify recurring gaps and recommend process improvements to reduce inventory loss and errors.
Key Performance Indicators
- Inventory accuracy %
- Audit variance %
- Cycle count completion %
- Audit closure within TAT
- RCA completion %
- Reduction in recurring discrepancies
- Wrong putaway / picking error %
- Inventory adjustment compliance
- Process compliance %
Required Skills
- 1–3 years of experience in warehouse audit, inventory control, or warehouse operations.
- Good understanding of warehouse processes and inventory management.
- Strong attention to detail and analytical skills.
- Good knowledge of MS Excel – Pivot Tables, VLOOKUP/XLOOKUP, SUMIF/COUNTIF, filters, and basic data analysis.
- Ability to identify discrepancies and conduct effective RCA.
- Good communication and coordination skills.
- Comfortable working on the warehouse floor and conducting physical verification.
- Ability to work independently and handle multiple audits/activities within timelines.
Preferred
- Experience in e-commerce / retail / fulfilment warehouse operations.
- Experience with WMS/ERP or inventory management systems.
- Exposure to RFID, HHD/scanner-based operations, or system-driven inventory processes.
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