Job Title: HR - Retail Operations (Deputy/ Asst. Manager Level)
Experience: 4–5 Years
CTC: Rs.7–10 LPA
Industry: Apparel / Fashion Retail
Job Description
We are looking for an experienced Retail HR Operations professional to manage end-to-end HR operations across multi-location retail stores. The role will act as a key HR SPOC for retail teams, ensuring smooth people operations, strong statutory compliance, accurate HR data governance, and a consistent employee experience across stores.
Key Responsibilities:
Retail HR Operations
- Manage end-to-end HR operations for retail store employees across multiple locations, ensuring consistency and zero process gaps.
- Act as the primary HR SPOC for Store Managers, ASMs, and Retail Ops teams for all HR-Ops matters.
- Ensure smooth day-to-day HR support to retail operations with minimal disruption to business.
Payroll & Statutory Compliance
- Coordinate with payroll and compliance vendors to ensure timely and accurate processing of payroll and statutory compliances including PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment.
Employee Lifecycle Management
- Manage the complete employee lifecycle for retail staff including:
- Onboarding & documentation
- Confirmation & role changes
- Transfers (inter-store / inter-city)
- Offboarding management including but not limited to final settlements, and absconding cases, Attrition analysis and management
- Ensure all lifecycle actions are properly documented, approved, and audit-compliant.
Data Governance
- Maintain accurate and up-to-date employee data for data sanity on HRMS (Keka or similar) including personal /job details, role changes, attendance, and exit records.
- Ensure data integrity and support HR reporting, audits, and leadership reviews.
- Monitor HRMS workflows and approvals to prevent data leakage or delays.
Employee Queries & Grievance Handling
- Address employee queries related to salary, attendance, leave, benefits, and policies within defined TATs.
- Handle store-level grievances sensitively and ensure proper escalation, documentation, and closure.
- Support disciplinary processes in coordination with Retail Ops, and Legal.
Manpower Planning & Retail Support
- Support Retail Leadership with manpower planning, hiring coordination, store staffing, and replacement tracking.
- Monitor attrition trends, absenteeism, and staffing gaps at store level and flag risks proactively.
- Work closely with TA teams to ensure timely closures of retail hiring requirements.
HR MIS & Reporting
- Prepare and share regular HR MIS including headcount, attrition, attendance, payroll status, and compliance trackers.
- Provide store-wise, city-wise, and AM-wise reports to support decision-making.
- Highlight red flags and actionable insights to HR Head and Retail Leadership.
Employee Engagement & Culture
- Drive and support employee engagement initiatives at retail locations including festivals, recognition activities, and morale-building programs.
- Coordinate with stores to ensure consistent execution of engagement calendars.
Governance & Process Adherence
- Ensure adherence to HR policies, SOPs, and audit-aligned processes across all retail locations.
- Support initiatives aimed at zero leakage HR operations by identifying gaps and driving corrective actions.
Desired Candidate Profile
- Strong hold on communication
- 4–5 years of experience in HR Operations, preferably in Retail, QSR, FMCG, or multi-location frontline workforce environments
- Strong hands-on experience in end-to-end retail HR operations, including payroll coordination, statutory compliance, employee lifecycle management, and store-level HR support
- Practical exposure to statutory compliances such as PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment across multiple states
- Experience in managing onboarding, transfers, exits, absconding cases, and attrition analysis for large retail teams
- Strong working knowledge of HRMS platforms (Keka or similar) with a focus on data accuracy, approvals, and reporting
- Proven ability to handle employee queries and grievances with sensitivity, structure, and timely closure
- Experience supporting manpower planning, staffing gaps, and hiring coordination with TA and Retail Ops teams
- Comfortable preparing and analysing HR MIS including headcount, attrition, attendance, payroll, and compliance dashboards
- High attention to detail with an audit-first mindset and ability to identify and close HR process gaps
- Strong communication skills to work effectively with Store Managers, ASMs, Retail Leadership, Payroll Vendors, Legal, and HR Head
- Ability to work in a fast-paced, operations-driven retail environment with minimal supervision and Strong hold on communication
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