Responsibilities
The responsibilities for this role are the following:
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Managing reporting requests received through the ticketing system, in line with agreed SLAs, priorities and operating procedures;
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Clarifying reporting requirements with requesters, including scope, population, reporting period and expected deliverables;
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Collecting information for reporting purposes, extracting it from the MyLearning platform or other platforms;
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Consolidating the information for the preparation of standard reports according to the agreed terms;
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Preparing and delivering reports on demand, in accordance with the existing procedures;
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Ensuring the accuracy, completeness and consistency of reporting data by performing quality checks and investigating discrepancies before delivery;
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Answering questions related to reports (level 2 support);
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Maintaining up-to-date reporting procedures, report specifications and operational documentation;
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Handling and sharing reporting data in accordance with applicable confidentiality and data protection requirements;
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Monitoring reporting automation tools (robots), identifying execution issues and escalating anomalies to the development team;
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Identifying and proposing improvements to reporting processes, controls and tools to enhance data quality and operational efficiency.
Profile required
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French and English proficiency at B2 level or above, both written and spoken;
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Advanced level of MS Office knowledge, especially MS Excel;
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Knowledge of Power Query is a plus;
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Detail-oriented, with strong organizational skills;
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Ability to analyze and synthesize information;
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Ability to prioritize tasks and manage time effectively;
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Positive attitude and a collaborative approach;
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Experience in learning operations, reporting or HR data management is a plus;
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Very good communication skills (especially written);
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Knowledge of Neocase setup (templates, TAT, etc.) is a plus.
Why join us
Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
Plus, you will enjoy all our benefits:
- competitive compensation & remuneration, including annual performance bonus;
- preventive healthcare plan, and group health & life insurance;
- wide range of flexible benefits within a monthly budget;
- office perks, wellbeing and mental health programs;
- various social benefits and bonuses for personal or family events;
- 9-to-5 workday & flexible (hybrid) work environment;
- additional paid and unpaid time off, including Sabbatical leave;
- learning and growth opportunities based on individual development and career plans;
- unlimited access to various eLearning resources.
Business insight
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
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