Job description
Operation in the store/ Sales product to achieve the target
- Responsible in managing the shop under assignment.
- Responsible for daily operation of shop from customer service, staff management, stock management, brand presence through all merchandising and sales turnover.
- Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
- Co-ordinate with team to organize working schedule for sales staff in shop.
- Achieve a monthly sales budget.
- Ensure that a store is operated under a clean.
- Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
- Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
Inventory
- Monitor and review stock level taken into consideration customer needs and trends, and advise Retail Manager of any suggestions necessary to increase sales.
- Conduct daily audit of stock management including merchandise receipt, transfers and sales.
- Manage customers’ reservations and waiting lists of unavailable products.
Coaching to sales representative
- Staff motivation and encouragement.
- Ensure that Customer Service Officer delivers a high standard of service to all customers.
- Responsible for leading the team with a good discipline and integrity.
- Collaborate with Retail Manager to develop an internal training/ coaching programs on selling skills, product, customer service, marketing, and competitions.
- Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.
- Problem solving skill with well organizational, time management, prioritization, and multitasking skills
- Able to communicate and give clear directions from back office to team and able to set expectations for their team.
Communication
- Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters.
- Discuss with Retail Manager on any suggestions relating to business issues in order to facilitate improvement in store operation.
Marketing/ Customer Relationship Management
- Handling customer complaints effectively.
- Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
- Brain storm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs
- Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.
Reporting
- Prepare weekly reports, monthly presentation (internal & external use).
- Perform monthly sales reports to submit to Brand Manager and HQ.
Professional requirements
Qualifications
- Bachelor’s Degree or higher in related fields.
- At least 1 years working experience in retail sales operations, and passionate in watches, preferably for a company with fast moving goods/products.
- Possess a leadership style, service minded, sales oriented and able to handle multi tasks.
Skills: Must have
- Excellent communication and interpersonal skills.
- Excellent command of English. Any other language an asset.
- Strong sales and negotiation skills.
- Ability to understand and present technical details.
- Proficient in using POS systems and handling transactions.
- Computer literacy and knowledge of Microsoft Office software.
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