Job description
General Role
Responsible for assisting customers throughout the buying process. The duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them, delivering post-sale services and support the back office relevant tasks.
Main Responsibilities
Sales /Operations
- Achieve a monthly sales budget.
- Ensure that a boutique is operation under a clean and luxurious atmosphere.
- Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.
- Efficiently operate the POS system (Retail Management System) and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
Inventory
- Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.
- Conduct daily audit of stock management including merchandise receipt, transfers and sales.
- Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.
- Manage customers’ reservations and waiting lists of unavailable products.
Aftersales Service
- Provide excellent service to clients
- Check and update spare part stock
- Answer enquiries to clients
- Customer complaint handling
- Keep inform clients for updated information and new product arrival
Professional requirements
Qualifications
- Bachelor’s degree or higher in any fields
- At least 3 years of working experience in selling luxury products
- Excellent command of English and proficient in Mandarin is preferred
- Must be a good team player, pleasant, service oriented with good communication skills
- Good computer operation
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