IT Business Analyst

I. Description of TO / SOW

1. Nature of the service provision

The Migration Health Informatics (MHI) Unit supports the analysis, development, enhancement, and management of medical information systems and digital health solutions used across migration health operations, ensuring alignment with operational requirements, receiving-country health protocols, and digital health best practices. In addition to developing new digital solutions, MHI provides ongoing business analysis, product management, and documentation support for systems in production. This includes managing enhancement requests from operations, supporting production issues, documenting business and functional requirements, coordinating system modernization and security-related upgrades, and ensuring that solutions continue to address evolving business needs.

Under the overall guidance of the Migration Health Informatics (MHI) Manager, in close coordination with the Health Systems Analyst product lead(s) and the ICT team, the successful candidate is responsible for providing an end-to-end support across business analysis and requirements management, product backlog management, quality assurance and user testing, documentation and knowledge management, and product roll-out and operational support, and workshop/training facilitation as may be required, and in the process, ensuring fulfilment of business requirements of Organization's migrant health operations both in the field missions and at Headquarters.

The Business Analyst Consultant may be assigned to any of the following key systems supported by the MHI team, including but not limited to:

• Xtend: Browser-based integration platform that leverages Chrome Extension technology to introduce new functionality within existing applications without requiring significant modifications to underlying applications.
• LIMS (Laboratory Information Management System): Medical application supporting laboratory workflows through recording specimen collection and management of laboratory test results.
• OMAS (Online Medical Appointment System): Application supporting applicant pre-registration and appointment scheduling.
• UKTB GS (United Kingdom Tuberculosis Detection Programme Global Software): Application supporting applicant registration, case management, and medical processing workflows for the UK Tuberculosis Programme.
• e-Medical Interface: A secure integration that enables the automated exchange of immigration medical examination data between e-Medical and MIMOSA.

To support the expansion and continued enhancement and maintenance of these systems, Organization is seeking Business Analyst/s to work with the project team for a period of at least six (6) months. The Business Analyst(s) will serve as a bridge between business stakeholders, end-users, and product development team to ensure that business requirements are effectively analyzed, documented, developed, tested, implemented, and rolled out across global migration health operations.

II. Scope of Work

2.1. Business analysis and requirements management

• Review programme Technical Instructions for US, CA, AU, NZ, UK, and other countries as needed, and conduct stakeholder consultations where necessary, to elicit, analyze, validate, and document business requirements.
• Analyze and document current-state and future-state workflows of medical business processes and existing applications to identify process improvement opportunities and workflow automation requirements.
• Develop and maintain business requirements document and technical design document.
• Collaborate with MHI consultant developers and technical stakeholders to translate business requirements into technical requirements and design specifications, particularly for data exchange and Xtend-based solutions.

2.2. Product backlog management

• Create and maintain Azure DevOps work items including epics, features, user stories, tasks, and bugs.
• Ensure business and technical requirements are sufficiently documented in corresponding Azure DevOps tickets and ready for development, with clear user acceptance criteria.
• Facilitate backlog refinement and support sprint planning and ticket prioritization.

2.3. Quality assurance and user testing

• Support testing activities by developing end-to-end business scenarios, user acceptance testing requirements, and preparation of UAT materials.
• Support sanity and regression testing activities during releases.
• Verify system functionality against documented requirements and support issue analysis, prioritization, investigation, and resolution validation.

2.4. Documentation and knowledge management

• Prepare and maintain user guides, SOPs, user training materials, release notes, and product advisories and other supporting documentation to facilitate system implementation, user adoption, operational support and knowledge transfer of MHI products across migration health operations.
• Review existing documentation and identify gaps, outdated content, or undocumented functionality. Update, enhance, and maintain documentation to ensure it accurately reflects current system functionality, business processes, enhancements, and operational workflows.

2.5. Product roll-out and operational support

• Support product deployment and go-live activities by defining the scope of release and validating roll-out readiness.
• Facilitate user trainings and global roll-out activities on system enhancements and automation workflows implemented.
• Monitor adoption, issues, and user feedback after releases and identify solution improvement opportunities.
• Investigate, analyze, and facilitate resolution of production support tickets and user-reported issues.

III. Deliverables

3.1. Business analysis and requirements management

• Business Requirements Document (BRD) signed off by MHI, including workflow analysis, mapping of examination forms and data fields across interfacing systems, and identification of enhancement, automation, and/or integration points to be developed as new features required either in clinical operations or digitization efforts;
• Technical Design Document (TDD) signed off by MHI, reflecting logical architecture, data flows, API specifications and integration details;
• Business analysis workshop plan and sessions conducted, as may be required.

3.2. Product backlog management

• Maintained product backlog with MHI sign off, containing prioritized and development-ready user stories with clear acceptance criteria, enhancement requests, defects, and supporting requirements documentation.

3.3. Quality assurance and user testing

• End-to-end business test scenarios and UAT requirements;
• UAT plans, test scripts, test data, and supporting test materials;
• Test execution results, defect and issue logs, and recommendations for release readiness.

3.4. Documentation and knowledge management

• Documentation of signed off business requirements, rules, and other supporting requirements in Confluence for both existing and planned features;
• Signed off release notes and product advisories;
• Updated and maintained user guides, SOPs, and user training materials for both existing and planned features, signed off by MHI.

3.5. Product roll-out and operational support

• User training and global roll-out plan and sessions conducted;
• User feedback survey and results upon pilot implementation and global roll-out activities;
• Production support ticket log and resolution tracking report.

IV. General Requirements

Education

• Advanced degree in Computer Engineering, Computer Science, Information Technology or a related field from an accredited academic institution with at least two years of professional experience; OR
• Bachelor's degree in the above fields with at least five years of professional experience;
• Professional certification in the area of study and practice above. Additional certification on business analysis is a distinct advantage.

Experience

• At least five years of experience in analysis of information systems and business modelling;
• Experience working in Agile or Scrum environments;
• At least five years of experience in analysis of complex projects, preferably in government agencies and/or non-government organizations;
• At least five years of experience in working on functional/technical documentation related to information systems;
• Demonstrated knowledge in using UML, process flow diagrams, use cases, or other business analysis techniques;
• Excellent written and verbal communication skills including technical writing skills;
• Basic knowledge of databases and programming languages, such as JAVA and Svelte (preferable);
• Minimum of five projects completed;
• Experience in medical systems-related projects and knowledge of United Nation's Organization operational areas and/or software applications are an advantage.

Skills

• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/operational requirements
• Methodical approach in problem solving
• Exceptional time management and consultancy skills
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Skills in conducting end user trainings

Administrative Details

• Location of Services: Offshore — Manila, Philippines
• Work Schedule: 8:00am – 5:00pm Manila time, flexible
• Service Duration / No. of Months: 6 months
• Other relevant request information: N/A

Pay: From Php100,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Application Question(s):

• Have you completed at least five (5) projects in the capacity of a Business Analyst?

Education:

• Bachelor's (Required)

Experience:

• Business Analyst: 5 years (Required)
• UML: 3 years (Required)
• Hospital/medical system: 3 years (Required)

Work Location: In person

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