Client's Operations & Governance team is looking for a proactive, people-oriented Operations Analyst.This role sits at the heart of the team's day-to-day execution by keeping initiatives on track, Jira boards up to date, and Engineering Managers accountable for their deliverables across Governance active workstreams.
Your responsibilities:
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Own the day-to-day operational layer across all active workstreams by supporting and ensuring nothing falls through the cracks.
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Maintain and update Jira boards, trackers, and management spreadsheets based on inputs from meetings, managers communications, and direct stakeholder interactions.
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Create and assign Jira tickets for new operational items, track completion against deadlines and flag overdue items proactively.
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Guarantee all data is always updated for any monthly status snapshots and completion reports for the Brilliant & Basics OKR across all teams.
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Build working relationships with Engineering Managers across all teams.
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Support and follow up with EMs and team leads to ensure their deliverables are completed, documented, and reflected in the right tools following the guidelines.
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Escalate blockers and unresolved items to the team as appropriate — with context and a recommended next step.
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Attend operational meetings and capture actions, owners, and deadlines accurately.
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Document recurring workflows, data flows, and manual processes to support future.
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Gradually shift from manual execution to validation and oversight as automation is introduced.
We are looking for you, if you have:
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Fluent English — written and verbal (working language of the team).
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Proactive and autonomous — you act on things without waiting to be asked.
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Strong organisational skills — able to juggle multiple workstreams and never lose track of an open item.
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Comfortable working with Engineering Managers and technical stakeholders — you don't need to be technical, but you need to speak their language.
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Experience with Jira or similar project/issue tracking tools.
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Clear and direct communicator — written and verbal.
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Ownership mindset — you treat open items as your problem until they're closed.
Nice to Have
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Familiarity with Microsoft 365 (SharePoint, Teams, Excel), Jira (or similar) and AI tools.
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Experience in a technology or software delivery environment.
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Exposure to governance, compliance, or audit processes.
We offer:
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Participation in interesting and demanding projects.
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Flexible working hours.
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A great, non-corporate atmosphere.
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Possibility to work remote or hybrid (2 days per week from the office).
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Opportunities for development and promotion.
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Attractive package of benefits.
We reserve the right to contact the selected candidates.
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