About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day.This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners. With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners.TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Product Manager
Location: Connaught place, Delhi
Experience – 2-5 years
Education- B. Tech/M.Tech/MBA
Job Summary
Product Manager responsible for driving the end-to-end development of travel technology products. Collaborate with engineering, design, business, and operations teams to define product strategy, prioritise roadmaps, and deliver customer-centric solutions. Analyse market trends, user feedback, and data to enhance booking experiences, improve operational efficiency, and achieve business growth.
Key Responsibilities
- Lead insight generation through data analysis, user feedback, and stakeholder interviews to uncover opportunities in operations and automation.
- Define and communicate product vision, strategy, and roadmaps, prioritizing features that automate workflows while maintaining a delightful traveller experience.
- Partner with UX designers to craft simple, coherent interfaces for both internal ops tools and customer-facing post-booking flows.
- Oversee execution: Break down complex projects into iterative milestones, test hypotheses, and launch features that drive 10x productivity gains for ops teams.
- Mentor junior PMs, foster a high-performing squad culture, and evangelize best practices in agile product development.
- Monitor KPIs like resolution time, customer NPS, and automation adoption to validate impact and iterate rapidly.
Required Skills & Qualifications:
- 2+ years in product management at a tech or SaaS company, with 2+ years leading customer-facing or ops-focused products in travel, Logistics, Payment gateways, e-commerce, or fintech.
- Strong UX sensibility and experience building intuitive tools for internal users (e.g., agents or ops teams) alongside external experiences.
- Proven track record of data-driven decision-making, using tools like SQL, analytics platforms, or A/B testing to solve ambiguous problems.
- Comfort collaborating across functions (engineering, design, ops, finance) and turning constraints into innovative solutions.
- Passion for travel tech and automation; bonus if you've optimized post-purchase journeys or integrated APIs for real-time processing.
- Bachelor's degree in a relevant field; MBA or equivalent experience preferred.
- If you're a strategic thinker ready to automate the future of travel ops and create magical post-booking moments, apply now! TripJack is an equal opportunity employer committed to diversity and inclusion.