Assistant Operations Manager

About the role

**Lead with energy. Support your team. Create great experiences for residents.**

At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students brand.

**Assistant Operations Manager**

**Location:** Bournemouth

**Contract Type:** Permanent

**Salary:** £33,500 \+ bonus \+ benefits

As an **Assistant Operations Manager**, you will play a key role in delivering an outstanding resident experience across your property, supporting the day\-to\-day running of operations and leading frontline teams to deliver high standards of service.

You will oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well\-maintained, and welcoming for all residents. With responsibility for service delivery, team leadership, and supporting commercial performance, you will help ensure the property operates efficiently while creating a positive and engaging environment for students.

Working closely with the Cluster Operations Manager and wider teams, this is a hands\-on leadership role where you will be visible, proactive, and central to the success of the property.

**Your impact**

Whilst no two days are the same at Unite Students, here\`s a flavour of what you\`ll be responsible for in this role:

* Support the day\-to\-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard * Lead and support frontline teams, including resident services and housekeeping, creating a positive, high\-performing team environment * Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally * Maintain high standards of property presentation, cleanliness and safety across all communal areas * Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals * Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination * Monitor operational performance and identify opportunities to improve service delivery and efficiency * Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required * Act as a key point of contact on shift and participate in the Duty Manager rota

**Your background**

You don\`t need to follow a traditional path \- what matters most is your ability to lead people, solve problems and deliver great customer experiences.

To be successful in this role, you will:

* Have experience in a **customer service, hospitality, property or operational environment**. * Have experience **supervising or supporting teams**. * Be confident managing **resident enquiries, complaints and operational issues**. * Have strong organisational and problem\-solving skills. * Be proactive and comfortable managing **multiple priorities in a busy environment**. * Have strong communication and leadership skills. * Experience working in **student accommodation, residential property or hospitality environments** would be beneficial.

**Why it\`s great to work with US!**

In this values\-led organisation, you\`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we\`ll help you build skills, confidence and a career you\`re proud of.

Alongside a competitive salary, we offer:

* A performance\-related bonus paid twice a year * 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days * A generous pension scheme where contributions range between 4% and 11% depending on how much you save * Life assurance worth 4 times your salary * Share save scheme giving you access to purchase Unite Students shares at a discounted rate * Enhanced Family Leave policies * Medicash (Health Cash Plan) * Employee Assistance Programme (EAP) * One free volunteering day each year * Retail and hospitality discounts

Alongside these benefits, you\`ll also have access to learning and development programmes designed to support your growth and career progression.

If you\`re expecting ordinary, think again. **We\`re US, we\`re different \- and we\`re proud of it.**

**How far could you go? Join US and find out.**