The Bakery Manager will oversee daily operations of the in-store bakery at a busy fuel site. This role requires balancing hands-on production, staff leadership and customer service to ensure the bakery delivers fresh, high-quality products while driving profitability and efficiency.
Key Responsibilities
Operational Management
- Oversee daily bakery operations including production schedules, stock rotation and quality control.
- Ensure compliance with food safety, hygiene and health regulations.
- Manage ordering, inventory and waste reduction to optimise margins.
Sales & Revenue
- Achieve daily/weekly/monthly set revenue targets aligned with site goals.
- Track month-on-month and year-on-year growth.
- Increase upselling and cross-selling effectiveness.
Product Quality & Availability
- Maintain product freshness standards.
- Maintain availability of core bakery items during trading hours.
- Keep product wastage below agreed threshold.
Team Leadership
- Train and supervise bakery staff.
- Create shift schedules and ensure adequate coverage during peak trading hours.
- Foster a positive, accountable and customer-focused team culture.
Customer Service
- Maintain high standards of product presentation and freshness.
- Engage with customers to promote bakery offerings and respond to feedback.
- Drive upselling and promotional campaigns in collaboration with site management.
Financial & Performance Management
- Monitor sales performance and implement strategies to increase revenue.
- Manage budgets, cash flow and cost controls specific to bakery operations.
- Report on KPIs including sales, wastage and customer satisfaction.
Collaboration
- Work closely with fuel site management to align bakery operations with overall site goals.
- Coordinate with suppliers to ensure timely delivery of ingredients and packaging.
- Support cross-functional initiatives (e.g., seasonal promotions, loyalty programs).
Minimum Requirements
- Qualification in baking, cookery, or related field (preferred).
- Minimum 5 years of bakery/kitchen management experience (non-negotiable).
- Demonstrated experience working with franchise and brand standards (non-negotiable).
- Strong knowledge of baking processes, food safety standards and stock management.
- Proven track record of menu innovation.
- Knowledge of retail store operations, food service and merchandising.
- Excellent leadership and communication skills.
- Ability to thrive in a fast-paced, high-volume environment.
- Financial acumen with experience in budgeting and margin optimisation.
- Flexibility to work shifts, weekends and public holidays.
Skills Requirements
- Passion for fresh food and customer service.
- Hands-on approach with willingness to support production when needed.
- Strong organisational skills and attention to detail.
- Ability to motivate and mentor staff.
- Commercial mindset with creativity for promotions and product innovation.
Please note: We sincerely appreciate your interest in this opportunity. While we are grateful for every application, only shortlisted candidates will be contacted. If you do not hear from us within 5 working days, please consider your application unsuccessful.
Pay: R16 000,00 - R18 000,00 per month
Application Question(s):
- Where have you gained experience in menu design?
- What related qualification have you completed?
- What food safety and hygiene certification do you have?
Work Location: In person
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