Responsibilities
- Conduct regular visits to hotel branches to monitor operational performance.
- Ensure all branches comply with company SOPs, policies, and service standards.
- Identify operational gaps and recommend corrective actions.
- Assist branches in resolving operational challenges and service issues.
- Support new hotel openings, renovations, and operational transitions.
- Perform operational audits covering Front Office, Housekeeping, Maintenance, Security, and Guest Services.
- Monitor guest feedback and online reviews.
- Work closely with branch teams to improve guest satisfaction scores.
- Conduct service quality inspections and spot checks.
- Ensure consistent guest experience across all properties.
- Conduct operational training and refresher sessions for branch employees.
- Monitor the condition of hotel facilities and equipment.
- Coordinate with branches regarding preventive maintenance programs.
- Follow up on repair works, renovation projects, and asset replacement plans.
- Ensure maintenance records are properly maintained.
- Work closely with Operations, Finance, Human Resources, Sales & Marketing, and Maintenance teams.
- Support branch managers/ supervisor in achieving operational objectives.
Requirements
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related field.
- Minimum 1 years of experience in hotel operations, preferably in a supervisory or executive role.
- Experience in Front Office, Housekeeping or Hotel Operations is an advantage.
- Willing to travel frequently to hotel branches.
- Possess a valid driving license.
- Strong problem-solving, communication, and organizational skills.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Familiarity with hotel PMS systems is an added advantage.
Pay: RM1,800.00 - RM3,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Management: 1 year (Required)
Language:
- English (Required)
- Malay (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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