Role description
Role: Test Manager / Quality Lead (L2)
Candidate should be flexible to support US shift overlap and ensure availability until 9:00 PM IST as required.
Core Responsibilities
Quality Governance & Standards
- Define and own QCOE test standards across IT and UAT.
- Ensure consistent testing practices across programs and vendor teams.
- Act as the quality authority in governance forums and release discussions.
- Drive quality decisions based on risk assessment and business impact.
Quality Transformation
- Assess testing maturity across applications and delivery teams.
- Lead quality improvement initiatives aligned with the QCOE vision.
- Transition teams from activity-based testing to outcome-driven quality.
- Promote early QA involvement and enforce shift-left practices.
Coverage & Metrics Leadership
- Define and implement an enterprise-wide test coverage model (requirements, risk, and business journeys).
- Ensure metrics focus on confidence levels and risk reduction rather than volume-based outputs.
- Govern and enhance Power BI quality dashboards for leadership insights.
- Correlate test coverage effectiveness with defect leakage and production stability.
UAT Assurance & Business Confidence
- Ensure UAT execution is aligned to business scenarios and end-to-end journeys.
- Validate that UAT sign-offs are evidence-based, measurable, and auditable.
- Strengthen UAT discipline to reduce post-release defects and production incidents.
Audit, Compliance & Assurance
- Own and manage the test audit framework and its execution.
- Lead internal and external quality audits.
- Drive closure of audit findings in collaboration with delivery leadership.
- Ensure continuous audit readiness across programs.
Stakeholder & Vendor Management
- Engage with program managers, architects, business stakeholders, and vendors.
- Provide independent and unbiased quality assessments.
- Constructively challenge gaps in testing practices and delivery quality.
- Mentor QCOE Test Leads and influence delivery-side Test Leads.
Key Skills & Experience
- Strong understanding of SDLC, STLC, IT testing, and UAT processes
- Experience in reviewing:
- Test plans
- Requirement Traceability Matrices (RTMs)
- Test execution reports and metrics
- Proficient in tools such as Azure DevOps, Jira, ALM, qTest
- Exposure to Power BI or quality dashboards (preferred)
- Strong stakeholder communication and influencing skills
- Experience in audit management and quality assessments
Experience Required
- 7–10 years of experience in testing, QA, or quality engineering roles
Core Competencies / Skills
- Quality Assurance
- Test Management
- Audit Management
- Quality Assessment
- Jira-based Testing
- Power BI Reporting (preferred)
Skills
quality assurance, jira testing, power bi testing, audit management, quality assessment, test management
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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