Test Manager I

About the role

**Role description**

**Role: Test Manager / Quality Lead (L2\)** Candidate should be flexible to support US shift overlap and ensure availability until 9:00 PM IST as required. ### **Core Responsibilities**

#### **Quality Governance \& Standards**

* Define and own QCOE test standards across IT and UAT. * Ensure consistent testing practices across programs and vendor teams. * Act as the quality authority in governance forums and release discussions. * Drive quality decisions based on risk assessment and business impact.

#### **Quality Transformation**

* Assess testing maturity across applications and delivery teams. * Lead quality improvement initiatives aligned with the QCOE vision. * Transition teams from activity\-based testing to outcome\-driven quality. * Promote early QA involvement and enforce shift\-left practices.

#### **Coverage \& Metrics Leadership**

* Define and implement an enterprise\-wide test coverage model (requirements, risk, and business journeys). * Ensure metrics focus on confidence levels and risk reduction rather than volume\-based outputs. * Govern and enhance Power BI quality dashboards for leadership insights. * Correlate test coverage effectiveness with defect leakage and production stability.

#### **UAT Assurance \& Business Confidence**

* Ensure UAT execution is aligned to business scenarios and end\-to\-end journeys. * Validate that UAT sign\-offs are evidence\-based, measurable, and auditable. * Strengthen UAT discipline to reduce post\-release defects and production incidents.

#### **Audit, Compliance \& Assurance**

* Own and manage the test audit framework and its execution. * Lead internal and external quality audits. * Drive closure of audit findings in collaboration with delivery leadership. * Ensure continuous audit readiness across programs.

#### **Stakeholder \& Vendor Management**

* Engage with program managers, architects, business stakeholders, and vendors. * Provide independent and unbiased quality assessments. * Constructively challenge gaps in testing practices and delivery quality. * Mentor QCOE Test Leads and influence delivery\-side Test Leads.

### **Key Skills \& Experience**

* Strong understanding of **SDLC, STLC, IT testing, and UAT processes** * Experience in reviewing: + Test plans + Requirement Traceability Matrices (RTMs) + Test execution reports and metrics * Proficient in tools such as **Azure DevOps, Jira, ALM, qTest** * Exposure to **Power BI or quality dashboards (preferred)** * Strong stakeholder communication and influencing skills * Experience in **audit management and quality assessments**

### **Experience Required**

* **7–10 years** of experience in testing, QA, or quality engineering roles

### **Core Competencies / Skills**

* Quality Assurance * Test Management * Audit Management * Quality Assessment * Jira\-based Testing * Power BI Reporting (preferred)

**Skills**

quality assurance, jira testing, power bi testing, audit management, quality assessment, test management

**About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.