Role description
Job Summary
We are seeking an experienced Transition Manager to lead the transition of Service Desk, IT Operations, and Security services into the UST operating model. The role focuses on Project Management, Stakeholder Management, IT Operations, and Change Management to enable controlled knowledge transfer, operational readiness, effective governance, and a stable go-live. The ideal candidate brings strong transition leadership capabilities and experience coordinating stakeholders, operational teams, and enabling functions throughout the transition lifecycle.
Key Responsibilities
- Apply Project Management practices to develop and manage transition plans, milestones, dependencies, deliverables, and success criteria.
- Lead Stakeholder Management across customer SMEs, UST delivery teams, and enabling functions while establishing effective transition governance.
- Coordinate current-state assessments of support models, processes, and operational workflows.
- Support IT Operations readiness by coordinating access, connectivity, environment, and operational prerequisites.
- Develop and manage knowledge-transfer plans and SME availability calendars.
- Track knowledge acquisition and validation and coordinate shadow and reverse-shadow activities.
- Apply Change Management practices to support transition readiness, go-live, stabilization, and the transfer of ownership to steady-state operations.
- Ensure SOP, runbook, and escalation-model readiness.
- Coordinate operational readiness assessments and quality tollgates.
- Drive go-live approval and transition into hypercare and stabilization.
- Establish SLA baselines and associated reporting mechanisms.
- Ensure transition deliverables are completed and formally closed.
- Support early-life service stabilization and continuous improvement planning.
Required Skills
Proficient
- Project Management
- Stakeholder Management
Intermediate
- IT Operations
- Change Management
Experience
Typically 10–14 years of IT experience, including 5+ years in transition, service transition, or program management.
Education & Certifications
- Graduate degree/diploma in IT or a related discipline.
- PMP, PRINCE2 and/or ITIL certification preferred.
Key Performance Expectations
- Transition milestone adherence
- Readiness/tollgate completion
- KT and reverse-shadow completion
- Risk/issue closure
- Access/tool readiness
- Go-live stability
- Transition deliverable closure
Why Join UST
Join UST to work on technology-led solutions and digital transformation initiatives in an environment that encourages innovation, continuous learning, and career development while offering opportunities to collaborate across global teams.
Skills
Change Management, Project Management, IT Operations, Stakeholder Management
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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