- Department Leadership: You’ll lead, coach, and develop the Education & Training team, ensuring trainers are supported and consistently delivering quality education.
- Performance & Training Quality: You’ll track training KPIs, client engagement, and trainer performance while improving training standards and delivery based on results.
- Training Strategy & Client Activation: You’ll improve training strategies and monitor completion and activation rates to help clients successfully adopt and use the system.
- Product Expertise & Problem-Solving: You’ll maintain a strong understanding of the product’s features and workflows, helping the team provide accurate guidance and practical solutions to client challenges.
- Strategic Initiatives & Hands-On Support: You’ll develop initiatives that encourage ongoing learning and product adoption beyond onboarding through programs like webinars, check-ins, and similar activities.
- Training Operations: You’ll oversee training schedules, coordination, and administrative processes to keep sessions organized and running smoothly.
- Client Insights & Product Collaboration: You’ll identify recurring client questions, challenges, and feedback, then work with Product and Tech to communicate feature requests and opportunities for improvement.
- Cross-Department Onboarding: You’ll ensure all members of the company have robust and updated product knowledge, especially client-facing teams and during onboarding periods.
- Education Programs & Materials: You’ll develop training materials, guides, presentations, and learning programs for internal teams and clients, including refreshers, webinars, and feature updates.
- Client Data Education: You’ll help clients understand and interpret UTAK POS reports, using sales and operational data to guide better business decisions.
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