Hotel Operations Manager
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**Job Overview**
Macdonald Operations Managers play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.
**Duties**
* Oversee daily hotel operations, ensuring smooth and efficient functioning across all departments including front desk, housekeeping, food \& beverage, and maintenance * Lead, supervise, and motivate staff to deliver outstanding guest experiences * Develop and implement operational policies and procedures to optimise efficiency and service quality * Manage guest relations, addressing complaints promptly and professionally to ensure high levels of satisfaction * Coordinate with human resources on recruitment, training, performance evaluations, and staff development programmes * Monitor financial performance, control costs, and optimise revenue streams * Ensure compliance with health \& safety regulations and hotel industry standards * Organise staff schedules to meet operational demands while maintaining fair labour practices * Foster a welcoming environment that promotes teamwork, professionalism, and continuous improvement
**Experience**
* Proven supervisory experience within the hotel industry is essential * Extensive hotel experience demonstrating comprehensive knowledge of hotel operations * Strong leadership skills with the ability to motivate diverse teams effectively * Experience in human resources management including recruitment, training, and performance appraisals * Excellent guest service skills with a focus on delivering memorable experiences * Prior experience in hospitality management roles that involve overseeing multiple departments is preferred
This position offers an exciting opportunity for a dedicated professional to lead our hotel operations towards continued success. We value commitment to excellence, strong organisational skills, and a passion for hospitality.
Pay: £36,000\.00\-£40,000\.00 per year
Benefits:
* Company pension * Discounted or free food * Employee discount * Employee mentoring programme * Free parking * On\-site gym * On\-site parking
Work Location: In person
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